Customer Service Representative

2 weeks ago


Blackpool, Blackpool, United Kingdom CV-Library Full time

Role Overview:

We are seeking a talented Customer Care Assistant to join our Stores Network team in Virgin Money. As a key member of our customer-facing team, you will play a crucial role in delivering exceptional customer service and experience.

About the Role:

  • Provide heartfelt service to customers, helping them to understand the benefits of digital services and guiding them through the process.
  • Have great conversations to understand customer needs and desires, using your knowledge of our products and services to find the best solution.
  • Work collaboratively with colleagues across our Stores and Digital Experience Centre to ensure customers receive expert advice and support.
  • Act as an ambassador for Virgin Money, showcasing our amazing work and spreading the word through events and local community activities.

Requirements:

  • Experience or a passion for working in a customer service environment and a desire to deliver a brilliant service to customers.
  • A flexible and positive working approach to suit customer needs and business demands.
  • A keen interest in digital technology and a desire to stay up-to-date with the latest developments.
  • Some financial services experience is a bonus.
  • Working knowledge of Microsoft Office applications.

Benefits:

  • Generous annual leave package, including bank holidays and prorated for part-time employees.
  • Up to five extra paid well-being days per year.
  • 20 weeks paid family leave for expectant parents and those looking to adopt.
  • Market-leading pension scheme.
  • Free private medical cover, income protection, and life assurance.
  • Flexible benefits, including Cycle to Work, wellness, and health assessments.

About Us:

At Virgin Money, we're committed to helping our colleagues Live a Life More Virgin. We believe in creating a positive and supportive work environment that allows our employees to thrive. If you're passionate about customer service and want to join a dynamic team, we'd love to hear from you.

We're a Disability Confident Leader and welcome applications from candidates with disabilities. If you need any reasonable adjustments or support, please contact our Talent Acquisition team.

Living A Life More Virgin:

As a Virgin Money colleague, you'll have the opportunity to work flexibly and live anywhere in the UK. However, we'll need you to confirm your right to work in the UK and complete any necessary checks.



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