Technical Customer Support Specialist

4 days ago


South East England, United Kingdom Northreach Full time

Job Overview

Northreach is seeking a highly skilled Technical Customer Support Agent to join our team. As a Technical Customer Support Agent, you will be responsible for providing exceptional support to our VIP customers through phone and email channels.

Key Responsibilities

  • Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.
  • Utilize your in-depth knowledge of hardware, software, operating systems, and troubleshooting techniques to deliver effective solutions.
  • Handle escalated technical issues with efficiency and professionalism, ensuring client satisfaction with every interaction.
  • Collaborate closely with our dedicated team to maintain a high standard of service and exceed client expectations.

Requirements

  • Passion for technology and a keen interest in electronic products, especially smartphones.
  • Excellent communication skills, with fluency in spoken English.
  • Strong problem-solving abilities and a customer-focused approach.
  • Previous experience in technical customer service or support roles preferred.
  • College Diploma or higher education level is required.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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