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Technical Support Specialist
2 months ago
A globally renowned and market-leading technology OEM, Morgan Gray, is seeking a skilled Technical Support Specialist to join their team on a permanent basis. The primary focus of this customer-facing role is to efficiently and effectively resolve product-related enquiries.
As a key member of the Morgan Gray team, you will be responsible for:
- Providing first and second line support in relation to telephone enquiries associated with product-related issues.
- Collaborating with cross-functional teams to resolve complex technical issues.
- Developing and maintaining knowledge of product features and technical specifications.
- Identifying and escalating critical issues to senior technical staff.
Morgan Gray is a leading technology OEM with a strong commitment to customer satisfaction. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.