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Technical Support Specialist

2 months ago


Fareham South East, United Kingdom Morgan Gray Full time

A globally renowned and market-leading technology OEM, Morgan Gray, is seeking a skilled Technical Support Specialist to join their team on a permanent basis. The primary focus of this customer-facing role is to efficiently and effectively resolve product-related enquiries.

As a key member of the Morgan Gray team, you will be responsible for:

  • Providing first and second line support in relation to telephone enquiries associated with product-related issues.
  • Collaborating with cross-functional teams to resolve complex technical issues.
  • Developing and maintaining knowledge of product features and technical specifications.
  • Identifying and escalating critical issues to senior technical staff.

Morgan Gray is a leading technology OEM with a strong commitment to customer satisfaction. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.