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Technical Support Specialist

2 months ago

South East England, United Kingdom Syntax Consultancy Ltd Full time

Position: Technical Support Specialist

Company: Syntax Consultancy Ltd

Contract Duration: 3 Month Contract

Daily Rate: £180 (Inside IR35)

We are seeking a dedicated Technical Support Specialist to deliver daily technical assistance within an educational environment. The ideal candidate will possess a DBS certificate (Enhanced Disclosure) and have prior experience in providing IT support within educational institutions.

Key Responsibilities:

  • Delivering technical support for various devices including desktop computers, laptops, mobile devices, printers, scanners, projectors, interactive displays, and audio/visual equipment.
  • Providing assistance in Windows, Microsoft 365, and Google Workspace technical environments.
  • Functioning as the primary IT Technician on-site, while collaborating with a team of six additional IT Engineers.
  • Conducting troubleshooting, diagnostics, and problem resolution.
  • Assisting with server and IT infrastructure issues, escalating to third-party vendors when necessary.

Essential Skills:

  • Strong customer interaction abilities.
  • Effective time management and prioritization skills.
  • Organizational skills and problem-solving capabilities.
  • Proactive initiative in addressing technical challenges.

Additional Information:

Experience with ServiceNow is beneficial but not mandatory.

Working Hours: 8:00 AM - 4:30 PM (Monday to Friday)