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Technical Support Specialist

2 months ago

South East England, United Kingdom Parkside Recruitment Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Parkside Recruitment. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or remote access software
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with the scheduling team to prioritize and manage customer requests
  • Proactively review remote access reports to identify potential technical issues
  • Use remote access software to troubleshoot and resolve customer technical issues
  • Communicate effectively with customers to understand their technical needs and provide solutions
  • Work closely with the sales team to identify opportunities for upselling and cross-selling

Requirements:

  • 2+ years of experience in a customer-facing role, preferably in a technical support environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong technical skills, including proficiency in remote access software
  • Passion for delivering exceptional customer service

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment