Commercial Store Manager

4 weeks ago

London, Greater London, United Kingdom Moss Full time

About the Role:

We are seeking an experienced and customer-focused Retail Manager to lead all aspects of store performance at Moss. As an ambassador for the brand, you will be responsible for creating an environment to succeed, guiding and motivating colleagues to deliver exceptional customer experiences, and driving business development.

Key Responsibilities:

  1. Store Performance: Accountable for the store's performance, you will showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard.
  2. Customer Experience: You will exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
  3. Team Development: Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
  4. Data-Driven Decision Making: Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
  5. Operational Excellence: Continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
  6. People Processes: Follow all People processes that support the colleague lifecycle from recruitment, onboarding, training, employee relations, and absence management in collaboration with the People Team.
  7. Visual Merchandising: Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
  8. Store Standards: Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial.

Requirements:

  1. Technical Skills: Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
  2. Data Analytics: Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
  3. Visual Display: Experienced in creating diverse and brand-aligned visual displays.
  4. Retail Business Growth: Understanding of retail business growth strategies.

About You:

  1. Personal Style: Reflects the aesthetic of Moss through personal style and presentation.
  2. Continuous Improvement: Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
  3. Emotional Intelligence: Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.

Rewards & Benefits:

  1. Employee Discount: 70% discount across all our stores.
  2. Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  3. Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
  4. Season Ticket Loan: Financial support for commuting.
  5. Cycle to Work Scheme: Encouraging eco-friendly travel.
  6. Discounted Gym Membership: Promoting physical health and fitness.
  7. Life Insurance: Providing peace of mind for colleagues.
  8. Moss Learning: An online learning platform for skill enhancement.
  9. Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
  10. New Baby Gift: Celebrating important personal milestones of colleagues.

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