Assistant Reservations Manager

1 month ago

London, Greater London, United Kingdom Accor Full time
Job Title: Assistant Reservations Manager

At Accor, we are seeking a highly skilled and experienced Assistant Reservations Manager to join our team at Novotel London West Hotel. As a key member of our reservations department, you will play a crucial role in ensuring the efficient operation of our reservations team.

Key Responsibilities:
  • Coordinate and manage the daily operations of the Reservations Department, ensuring the achievement of departmental objectives.
  • Delegate tasks to team members, assigning duties and preparing work schedules to ensure seamless day-to-day operations.
  • Ensure all administrative procedures are completed accurately and in accordance with departmental and hotel guidelines.
  • Work closely with the Reservations Manager to implement and deliver individual and departmental training plans.
  • Collaborate with the groups team to analyze and respond to customer inquiries within brand-standard timeframes.
  • Assist in the preparation of contracts for the leisure segment, including FIT, group allocation, and series.
  • Contribute to the development of daily pricing and business strategies for all segments to maximize occupancy and ADR, working closely with the Director of Sales & Marketing, Reservations Manager, and Revenue Manager.
  • Prepare departmental financial and KPI results for presentation at monthly departmental meetings and weekly commercial meetings.
Requirements:
  • At least 2 years' experience in a hotel reservations team.
  • Strong problem-solving, analytical, reasoning, motivating, organizational, and training abilities.
  • Excellent knowledge of reservations, Opera Cloud, and Microsoft Office suite.
  • Understanding of Revenue Management principles.
What We Offer:
  • Competitive salary.
  • Automatic enrolment into a workplace pension scheme.
  • Access to Accor Hotels UK discounts and benefits.
  • Access to exclusive high street and lifestyle offers.
  • Career opportunities within the UK, Europe, and internationally.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and offer a supportive environment where you can grow and learn every day.

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