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Assistant Reservations Manager
2 months ago
At Accor, we are seeking an experienced and skilled Assistant Reservations Manager to join our team. As a key member of our Reservations Department, you will play a vital role in ensuring the efficient operation of our reservations system and providing exceptional customer service to our guests.
Key Responsibilities:- Coordinate and manage the daily operations of the Reservations Department, ensuring seamless communication with the Reservations Manager and other hotel teams.
- Delegate tasks to team members, assigning duties and preparing work schedules to ensure optimal productivity and efficiency.
- Ensure all administrative procedures are completed accurately and in accordance with hotel guidelines, maintaining high standards of quality and attention to detail.
- Work closely with the Reservations Manager to implement and deliver individual and departmental training plans, promoting continuous learning and development within the team.
- Collaborate with the Groups Team to analyze and respond to customer inquiries in a timely and professional manner, adhering to brand standards.
- Assist in the preparation of contracts for the leisure segment, including FIT, group allocation, and series.
- Contribute to the development of daily pricing and business strategies for all segments, working closely with the Director of Sales & Marketing, Reservations Manager, and Revenue Manager to maximize occupancy and ADR.
- Prepare departmental financial and KPI results for presentation at monthly departmental meetings and weekly commercial meetings.
- At least 2 years' experience in a hotel reservations team, with a strong understanding of reservations systems and processes.
- Excellent problem-solving, analytical, and reasoning skills, with the ability to motivate and train team members.
- Proficiency in Opera Cloud and Microsoft Office suite, with a strong understanding of Revenue Management principles.
- Competitive salary and benefits package.
- Automatic enrolment into a workplace pension scheme.
- Access to Accor Hotels UK discounts and benefits.
- Access to exclusive high street and lifestyle offers.
- Career opportunities within the UK, Europe, and internationally.
We are a global hospitality leader, committed to diversity and inclusion. We welcome you as you are and offer a supportive environment for growth and development. Join us and discover the limitless possibilities of a career with Accor.
