Assistant Reservations Manager

1 day ago

London, Greater London, United Kingdom Accor Full time
Job Title: Assistant Reservations Manager

At Accor, we are seeking an experienced and skilled Assistant Reservations Manager to join our team at Novotel London West Hotel. As a key member of our Reservations Department, you will play a vital role in ensuring the efficient operation of our reservations system and providing exceptional customer service to our guests.

Key Responsibilities:
  • Coordinate and manage the daily operations of the Reservations Department, ensuring seamless communication with the Reservations Manager and other hotel teams.
  • Delegate tasks to team members, assigning duties and preparing work schedules to ensure optimal productivity and efficiency.
  • Ensure all administrative procedures are completed accurately and in accordance with hotel guidelines, maintaining high standards of data integrity and compliance.
  • Work closely with the Reservations Manager to implement and deliver individual and departmental training plans, enhancing the skills and knowledge of team members.
  • Collaborate with the Groups Team to analyze and respond to customer inquiries within brand-standard timeframes, providing timely and accurate information to ensure customer satisfaction.
  • Assist in the preparation of contracts for the leisure segment, including FIT, group allocation, and series, ensuring accurate and timely execution.
  • Contribute to the development of daily pricing and business strategies for all segments, working closely with the Director of Sales & Marketing, Reservations Manager, and Revenue Manager to maximize occupancy and ADR.
  • Prepare departmental financial and KPI results for presentation at monthly departmental meetings and weekly commercial meetings, providing valuable insights and recommendations for improvement.
Requirements:
  • At least 2 years' experience in a hotel reservations team, with a strong understanding of reservations systems and processes.
  • Excellent problem-solving, analytical, and reasoning skills, with the ability to motivate and train team members.
  • Strong knowledge of reservations, Opera Cloud, and Microsoft Office suite, with a solid understanding of Revenue Management principles.
What We Offer:
  • Competitive salary and benefits package, including automatic enrolment into a workplace pension scheme.
  • Access to Accor Hotels UK discounts and benefits, as well as exclusive high street and lifestyle offers.
  • Career opportunities within the UK, Europe, and internationally, with a commitment to diversity and inclusion.

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