Director of Operations and Human Resources

3 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Azets Full time
HR Operations Leader

The HR Operations Leader role has been created to harmonise and support the delivery of exceptional HR practices throughout the organisation. You'll support the HR Business Partnering teams to equip them with the necessary resources and expertise, ensuring they deliver top-tier service within their respective regions. This is a brand new role supporting our Chief People Officer on a day-to-day basis.

Key Responsibilities
  • Project Leadership
  • System Efficiency and Compliance
  • Support with the development and implementation of a compelling Azets UK Employee Engagement & Retention Strategy to improve the eNPS scores on a sustainable basis.

Manage the budget for external legal advisors and professional HR suppliers providing support to the HR community. Provide consistent and timely HR advice to employees and line managers through a centralised advisory team services capability, covering a range of subjects regarding the employee lifecycle, including:

  • Policy & Process Advice
  • Employee Relations Support

Accountable for the HR services provided by the near-shored HR Admin team. Co-ordinate overview of future work demands, assure quality of services provided, and ensure budget forecasts are met. Work collaboratively with Reward, Payroll & Pensions to proactively communicate current employee benefits and support the introduction of new/enhanced benefits to maintain Azets' overall remuneration compelling & competitive.

Collaboration and Communication
  • Collaborate with M&A to support the integration and harmonisation of acquired employees transferring to Azets to AUK.
  • Document end-to-end processes including starter, leaver, internal moves, maternity, paternity, sickness, pay review, performance management, and induction, working with other HR specialist areas where required.

Deliver a programme of continuous improvement initiatives to enhance HR service delivery to the regions through increased automation, using near-shore resources, and improving policies and processes. Develop and maintain people policies, ensuring they are regularly updated, relevant, and aligned to support a positive and engaging workforce culture.

Reporting and Analysis
  • Develop, manage, track, and deliver HR Operations assigned KPIs and metrics.
  • As the most senior HR Operations leader across Azets UK, promote cross-group working with Blick Rothenberg and Azets Ireland, sharing practices, policies, and strategies to benefit the wider business.

Lead HR projects such as compensation plans, in collaboration with the group's specialist teams. Work in collaboration with system owners to ensure HR systems are delivering and that improvements are identified and actioned. Track, analyse, and report on key HR metrics, inputting into the monthly reporting packs. Ensure record keeping and data processing procedures comply with GDPR requirements.

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