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Customer Support Specialist

2 months ago

Newcastle upon Tyne, United Kingdom Duval Associates Full time
Customer Support Advisor - Corporate Account

We are seeking a highly skilled and motivated Customer Support Advisor to join our team at Duval Associates. As a key member of our support function, you will be responsible for providing top-notch customer service to our corporate clients.

Key Responsibilities:

  • Provide prompt and effective support to customers via phone, email, and live chat
  • Address customer complaints and issues in a professional and timely manner
  • Maintain in-depth knowledge of our products and services to provide informed assistance
  • Record customer interactions and transactions accurately
  • Identify opportunities to enhance customer experience and provide proactive advice or solutions
  • Work closely with other departments to ensure customer needs are met

Requirements:

  • Ability to articulate information clearly and effectively
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Flexibility and adaptability in a dynamic work environment

About Us:

Duval Associates is a leading provider of software solutions, and we are committed to delivering exceptional customer service to our clients. If you are a motivated and customer-focused individual who is passionate about delivering outstanding support, we encourage you to apply for this exciting opportunity.