Luxury E-commerce Customer Service Manager

20 hours ago


London, Greater London, United Kingdom Bloom Search International Full time

We are seeking a highly skilled Customer Service Manager to deliver exceptional customer experience for our luxury e-commerce brand.

This is a fantastic opportunity for an experienced professional with a strong background in general e-commerce and excellent communication skills to join our team at Bloom Search International.

The ideal candidate will have the ability to work efficiently with customers via email, chat, and other channels, ensuring a seamless and luxurious customer service experience.

Key responsibilities include delivering exceptional customer service, communicating with customers, recording and escalating issues, tracking customer metrics, implementing e-commerce strategies, and working closely with internal teams.

The successful candidate will have a proven track record of providing outstanding customer service, ideally within e-commerce and luxury fashion, and previous experience with Shopify and Zendesk is desirable.

A competitive salary of $70,000 - $80,000 per annum, commensurate with experience, is on offer for this exciting opportunity.



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