Catering Operations Manager

5 days ago


StratforduponAvon, Warwickshire, United Kingdom Royal Shakespeare Company Full time

About the Role

The Royal Shakespeare Company is seeking a highly skilled and experienced Catering Supervisor to join our team. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our cafes, bars, and restaurants.

Key Responsibilities

  • Work collaboratively with the Catering Managers to enhance the visitor experience through the delivery of exceptional customer service and a delicious food and drink offering.
  • Support the Catering Managers with coaching, training, and developing team members to deliver exceptional service.
  • Run daily staff briefings to cover operational news, daily menus, or service changes.
  • Receive deliveries of stock and consumables.
  • Manage all bill handling procedures, cashing up and closing down.
  • Supervise all areas to ensure they are safe, clean, and suitable for all visitors.
  • Ensure compliance with all food hygiene, associated legislative regulations and Head of Safety requirements.

Requirements

  • Understand and be able to deliver exceptional customer service.
  • Have good leadership skills.
  • Be able to encourage and motivate a team in a high-volume environment.
  • Enjoy delivering first-class customer service.

About Us

The Royal Shakespeare Company is a world-renowned theatre company based in Stratford-upon-Avon. We are committed to building a diverse workforce and welcome applications from all individuals. We strive for excellence, and values integrity, inclusion, ambition, and innovation. We act with respect, show leadership, and build resilient ways of working in all our activities.

What We Offer

  • Full training and personal development.
  • Share of the TRONC.
  • Complimentary theatre tickets.
  • No split shifts.
  • Consecutive days off as standard.
  • No evening dinner service unless exclusive, private dining is required.
  • Reduced working hours on Sundays.


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