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Client Liaison Specialist

2 months ago

Manchester, United Kingdom Selfridges Full time

About the Role

We are seeking a highly skilled and experienced Client Liaison Specialist to join our team at Selfridges. As a Client Liaison Specialist, you will play a key role in delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities

  • Create memorable experiences for our clients by understanding their needs and preferences
  • Work closely with our sales team to identify and cater to the needs of our clients
  • Develop and maintain a deep understanding of our products and services to provide expert advice to our clients
  • Build and maintain strong relationships with our clients through proactive communication and personalized updates
  • Elevate our clients' experiences by introducing them to our brand partners and other relevant services
  • Manage customer feedback and use it to continually improve our service standards
  • Stay up-to-date with the latest trends and product knowledge to provide expert advice to our clients

About You

  • You have excellent communication and interpersonal skills, with the ability to adapt your style to suit different clients
  • You have a strong sales and service background, with a proven track record of delivering exceptional customer experiences
  • You have a deep understanding of our products and services, and are able to provide expert advice to our clients
  • You are a team player, with the ability to work closely with our sales team to deliver exceptional customer experiences
  • You are highly organized and able to prioritize tasks effectively to meet deadlines
  • You are committed to delivering exceptional customer experiences and building strong relationships with our clients

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities to help you grow your skills and knowledge
  • A dynamic and supportive work environment
  • The opportunity to work with a leading retailer and make a real difference to our customers' experiences