Contract Liaison Officer

3 months ago


Manchester, United Kingdom Novus Property Solutions Full time

**Based**: Site based travelling around Greater Manchester/Cheshire. Typically working 37.5 hours, 8.30am - 5.00pm**

Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy.

Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities.

Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.

**What’s in it for you?**
- Attractive salary & benefits to suit you
- 26 Days Hols & BH - option to buy or sell holidays
- Company pension scheme - up to 7.5%
- Car Allowance or Fleet Van
- We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more.

**An outline of your responsibility** - **Contract Liaison Officers**
- Responsible for supporting site or contract with liaison between customers, clients and wider community
- Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
- Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
- Carry out face to face site visits with client and customers
- Dealing with complaints and resolving concerns in a positive manner
- Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
- Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do

**About you**

Previous working experience as a Contract/Resident/Tenant Liaison Office is essential and communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed

**A little bit about us**

**Novus Property Solutions** is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 800 colleagues in 20 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 125-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.



  • Manchester, United Kingdom Novus Property Solutions Ltd Full time

    **Contract** **Liaison Officer** **Based**: Warrington office; With a site bases around Greater Manchester working Monday to Friday 37.5 hours per week** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills...


  • Manchester, United Kingdom Novus Property Solutions Full time

    **Based**: Warrington office; With a site bases around Greater Manchester - working Monday to Friday 37.5 hours per week** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your...


  • Manchester, United Kingdom Ionic Recruitment Ltd Full time

    **Resident Liaison Officer** **Manchester** **Long Term Temporary - 12 - 18 months, potential to go permanent** **£14ph** An established contractor specialising in fire safety and electrical services throughout the UK are actively looking to recruit a Resident Liaison officer on a permanent basis to start on a project due to continuous growth and...


  • Manchester, United Kingdom Morgan King Full time

    We are look for an experienced Tennant Liaison Officer whose primary function is to be the first point of contact between our teams and the residents, to ensure the residents are informed at all stages of the fire stopping works which will be taking place in their homes. The role is customer facing and requires full driving license. This is an ongoing...


  • Manchester, United Kingdom Morgan King Full time

    We are look for an experienced Tennant Liaison Officer whose primary function is to be the first point of contact between our teams and the residents, to ensure the residents are informed at all stages of the fire stopping works which will be taking place in their homes.The role is customer facing and requires full driving license.This is an ongoing contract...


  • Manchester, United Kingdom Morgan King Full time

    We are look for an experienced Tennant Liaison Officer whose primary function is to be the first point of contact between our teams and the residents, to ensure the residents are informed at all stages of the fire stopping works which will be taking place in their homes. The role is customer facing and requires full driving license. This is an ongoing...


  • Manchester, United Kingdom Meridian Business Support Full time

    Meridian Business Support are currently working with a Housing Association in Greater Manchester who are looking to recruit a Tenant Liaison Officer for an initial 6 month contract.  The successful candidate will work with the Sustainability and Asset Management Team in providing support to ensure they have a positive relationships with residents in order...


  • Manchester, United Kingdom Construction Resources Ltd Full time

    **Job description** Our client is a multi-disciplinary group based in the Northwest. They specialise in refurbishment of registered provider housing and public buildings, new build housing, public sector, HLF park restorations, hard and soft landscaping, estate refurbishment highways and civil engineering and waste management. They are looking to recruit...


  • Manchester, United Kingdom Meridian Business Support Full time

    Meridian Business Support are currently working with a Housing Association in Greater Manchester who are looking to recruit a Tenant Liaison Officer for an initial 6 month contract. The successful candidate will work with the Sustainability and Asset Management Team in providing support to ensure they have a positive relationships with residents in order to...

  • Tenant Liaison Officer

    3 months ago


    Manchester, United Kingdom Ionic Recruitment Ltd Full time

    **Key Information** - A Manchester based Social Housing Refurbishment contractor - a dynamic and award -winning maintenance specialist with work secured on several frameworks across the North West and Yorkshire - This contractor has been operating for 40 years and are a leading specialist in planned maintenance who deliver a range of services delivering...


  • Manchester, United Kingdom GCS Recruitment Specialists Ltd Full time

    **Resident Liaison Officer** **Fixed term permanent contract - rolling - 12 months** **Contract is working with residents of housing areas** **Based Manchester - office and visiting sites (Pool car)** **Day to Day** - To keep all Tenants fully informed and manage there expectations on when the work there home is going to happen, during and to resolve and...


  • Manchester, United Kingdom Bell Building Projects Full time

    **Resident Liaison Officer** **Bell Building Projects** **Manchester** We are an established construction company, based in Glasgow, Bristol, and Manchester, undertaking new build, refurbishment facades, and insurance reinstatement work within the industrial, commercial, residential, and retail sectors throughout the United Kingdom. An excellent...


  • Manchester, United Kingdom Fawkes & Reece (North) Full time

    Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...


  • Manchester, United Kingdom Great Places Housing Group Full time

    Job Advert **Customer Liaison Officer** As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme. Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels. This role is crucial in...


  • Manchester, United Kingdom Great Places Housing Group Full time

    Job Advert **Customer Liaison Officer** As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme. Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels. This role is crucial in...


  • Manchester, United Kingdom Building Careers UK Full time

    Job Title - Tenant Liaison Officer Job Length: 3-4 Months Location: Manchester, UK Salary - £18 ph Umbrella Building Careers are currently working with one of the largest Housing Association in the Northwest. Due to an increase in work, we are looking for a Tenant Liaison Officer to join their team. As part of their team, you will be welcomed and...

  • Tenant Liaison Officer

    3 months ago


    Manchester, United Kingdom LRL Roofing Solutions Full time

    Engaging closely with tenants and stakeholders is crucial to ensuring the smooth delivery of planned and responsive maintenance work within Creating Enterprise's Property Services area. Supporting managers to execute planned and responsive work is a key aspect. Assistance is provided to Property Services in tenant engagement concerning both planned and...


  • Manchester, United Kingdom Building Careers UK Full time

    Job Title - Tenant Liaison OfficerJob Length: 3-4 MonthsLocation: Manchester, UKSalary - £18 ph UmbrellaBuilding Careers are currently working with one of the largest Housing Association in the Northwest. Due to an increase in work, we are looking for a Tenant Liaison Officer to join their team.As part of their team, you will be welcomed and looked after....

  • Tenant Liaison Officer

    3 months ago


    Manchester, United Kingdom Starfish Construction Ltd Full time

    **POSITIONS AVAILABLE: MANCHESTER** **JOB DESCRIPTION**: - **Must have previous experience working as a Tenant Liaison Officer (TLO) or Resident Liaison Office (RLO)** - Liaise between the client, the tenant, and Starfish Construction staff in order to provide a first-class service. - Support customers, particularly any vulnerable customers, to make sure...

  • Tenant Liaison Officer

    3 months ago


    Manchester, United Kingdom Starfish Construction Ltd Full time

    **POSITIONS AVAILABLE: MANCHESTER** **JOB DESCRIPTION**: - **Must have previous experience working as a Tenant Liaison Officer (TLO) or Resident Liaison Office (RLO)** - Liaise between the client, the tenant, and Starfish Construction staff in order to provide a first-class service. - Support customers, particularly any vulnerable customers, to make sure...