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Customer Experience Director
2 months ago
Newsom Consulting Ltd is seeking a seasoned professional to lead our client's Customer & Commercial function. As a key member of the executive team, you will play a pivotal role in shaping and driving the company's strategic objectives.
Key Responsibilities:
- Develop and implement strategies to improve the customer experience and achieve revenue targets.
- Lead the implementation of key contractual mechanisms, such as the Service Quality Regime and Revenue Outturn Mechanic.
- Promote a customer-focused approach aligned with the company's strategic goals.
- Work effectively with peers to influence activity that supports improvements in the customer experience.
- Continually develop improvements and embed successful change projects.
- Collaborate across the industry, establishing effective relationships with stakeholders to support delivery of the wider industry strategy.
- Support the business planning process to ensure strategy execution is based on robust data analysis and business insight.
- Be an ambassador for diversity and inclusion, promoting and implementing the company's Diversity Policy.
Requirements:
- High level commercial astuteness and business judgement, ideally in complex contractual and political environments.
- Strong analytical skills – ability to apply insight and analysis to complex problems, and make sound business judgements.
- Experienced and comfortable working at Executive/senior levels contributing to and influencing wider business direction and decisions.
- Proven ability to work collaboratively with business operations teams, ensuring business and commercial activity is congruent.
- Experienced negotiator able to deliver results in challenging commercial, statutory and political environments.
- Proven experience and success in stakeholder/relationship management – credibility and ability to work at all levels internally and externally.
About Newsom Consulting Ltd:
We are a leading recruitment agency with a proven track record of delivering high-quality candidates to our clients. Our team of experts is dedicated to providing exceptional service and support to our clients and candidates alike.
