Customer Experience Director

About the RoleWe are seeking an experienced professional to lead our customer engagement and investment team.As Director of Customer Experience, you will be responsible for developing and implementing strategies to enhance customer satisfaction and perception measures.You will oversee the support and development of our customer panel, collaborate with...

About the RoleWe are seeking a highly experienced and skilled Customer Experience Transformation Director to join our team in the Infrastructure, Government and Healthcare (IGH) sectors. As a Director, you will lead large and often multi-disciplinary teams in delivering innovative and large-scale customer-centric transformation programmes across all market...

Job SummaryWe are seeking an exceptional Customer Experience Director to lead our Customer Experience team and ensure the timely, robust investigation and resolution of housing-related complaints. As the key figure driving our complaints process, you'll help reduce service failures and avoidable contacts while embedding lessons learned across our...

Discover a rewarding career in live events and exhibitions with GES - Global Experience Specialists. Our Customer Care Team is the backbone of our customer service, delivering top-notch support to exhibitors across the UK. Based in Birmingham with the flexibility of hybrid working, you'll be at the forefront of delivering exceptional service through various...

Our client, a rapidly growing Fintech company, is seeking a Customer Experience Manager to join their team. As a key member of the sales team, you will play a vital role in expansion, ensuring that clients receive unparalleled support and value throughout their journey. Reporting directly to the Sales Director, you will collaborate with various departments...

About this roleAs a key member of our team, you will play a vital role in expanding our client base, ensuring that clients receive exceptional support and value throughout their journey.Reporting directly to the Sales Director, you will collaborate with various departments to enhance client onboarding, training, and retention.This is an excellent opportunity...

Customer Service DirectorXC Trains Limited is seeking a highly experienced Customer Service Director to lead the customer service teams in Birmingham and its surrounding areas.The successful candidate will be responsible for the management and leadership of customer service teams, including activities such as management of Train Managers, catering, revenue...

Customer Service DirectorXC Trains Limited is seeking a highly experienced Customer Service Director to lead the management and leadership of customer service teams throughout the region.The successful candidate will have responsibility for ensuring the delivery of excellent service to all customers consistently, in accordance with business specifications...

Company OverviewGreenSquareAccord is a leading social housing and care provider in England, dedicated to building better lives for thousands of people across the country.We believe passionately in our mission to provide affordable homes and support services to those who need them most, while also delivering high-quality care and support to vulnerable...

Role OverviewThe Guest Services Manager plays a pivotal role in crafting unforgettable experiences for our guests at Holiday Inn Leeds Garforth, B43. Reporting directly to the Business Excellence Manager, this position is part of a dynamic team based from our attractive hotel.Job DescriptionThis exciting opportunity encompasses orchestrating the seamless...

We're seeking an exceptional leader to drive our complaints process and ensure timely, robust investigation and resolution of housing-related complaints. As the key figure, you'll help reduce service failures and avoidable contacts while embedding lessons learned across our organisation to improve outcomes for our tenants.Key responsibilities will...

About the RoleWe are seeking a highly experienced and strategic Customer and Commercial Director to join our client, a leading UK Train Operating Company (TOC). This is a critical role that will play a pivotal part in shaping and driving the company's strategic objectives as a key member of the executive team.Key ResponsibilitiesDevelop and implement...

About the RoleWe are seeking a skilled Project Manager to join our dynamic Graphics team at Global Experience Specialists.As a Project Manager, you will be responsible for:Client Engagement: Conduct face-to-face briefings with clients to initiate the planning process.Project Planning: Develop comprehensive work schedules based on client specifications,...

About the RoleAs a Project Manager at Global Experience Specialists, you will be responsible for supporting client engagement, project planning, coordination, budget management, financial oversight, and communication.Key Responsibilities:Conduct face-to-face briefings with clients to initiate the planning process.Develop comprehensive work schedules based on...

About the RoleAs a Project Manager at Global Experience Specialists, you will be responsible for supporting client engagement, project planning, coordination, budget management, financial oversight, and communication. You will work closely with design and production teams to manage deadlines and schedule changes. Your goal will be to create detailed...

Job OverviewWe are seeking a highly skilled and experienced Strategic Customer Director to join our team at Newsom Consulting Ltd. This role will be critical in leading the Customer & Commercial function, playing a pivotal part in shaping and driving the company's strategic objectives as a key member of the executive team.The successful candidate will be...

About the RoleWe are seeking a highly experienced Strategic Customer Director to join our client, a leading UK Train Operating Company (TOC). This is a critical role that will play a pivotal part in shaping and driving the company's strategic objectives as a key member of the executive team.The successful candidate will be responsible for developing...

Job SummaryWe are seeking a highly skilled and experienced Strategic Customer Director to join our team at Newsom Consulting Ltd. This is an excellent opportunity for a senior professional to lead the customer and commercial function, playing a crucial role in shaping and driving the company's strategic objectives as a key member of the executive team.About...

Transforming the Employment ExperienceJob type: PermanentHours: 35 hours per week (plus 5 hours paid lunch breaks)Salary: £58,365 per annum.Make a meaningful impact on organisational success and the people agenda in a mission-driven environment?Nacro works with some of the most marginalised people in society, in desperate need of a second chance: young...

Customer Experience ManagerAt SCC, we are looking for a skilled Customer Experience Manager to join our team. As a key member of our Customer Success Team, you will be responsible for leading the way in delivering exceptional customer experiences.Key Responsibilities:Develop and implement customer experience metrics and measures to capture and report on...