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Operations Team Lead

1 month ago

Hinckley, Leicestershire, United Kingdom Western Power Distribution Full time

About Us

At Western Power Distribution, we're committed to delivering exceptional service to our customers while ensuring the safe and reliable operation of our electricity distribution systems. As a Team Manager, you'll play a critical role in leading our teams to achieve this goal.

Job Introduction

We're seeking an experienced Team Manager to join our Operations team in Hinckley. As a key member of our leadership team, you'll be responsible for leading a multi-disciplinary team and creating a clear vision for their work. You'll set clear expectations, recognize excellent performance, and support colleagues' professional development.

Main Responsibilities

  • Lead a team of operations professionals to deliver high-quality results and achieve customer service targets.
  • Develop and implement safety protocols to ensure a safe working environment for all team members.
  • Investigate and report on accidents, injuries, and near misses, taking corrective action to prevent future incidents.
  • Support the team in delivering a high level of customer service, achieving all customer service-related performance targets.
  • Set clear direction and expectations, ensuring team members understand what needs to be done, why, when, and by whom.
  • Ensure shared ownership of team goals and objectives, recognizing excellent performance and celebrating success.
  • Continuously reflect on work undertaken and team performance to identify and implement improvements.
  • Build a trusting team environment, where all team members feel valued and supported.
  • Proactively support colleagues' physical and mental health, providing a healthy working environment.
  • Support the development of a diverse working environment, providing constructive feedback and opportunities for growth.
  • Speak on behalf of the Company and the team, both internally and externally, on issues related to team activities.
  • Manage unit costs of work undertaken, ensuring efficient management of the workforce aligned to the work program.
  • Monitor tasks and expenditure to ensure work is undertaken within budget and in accordance with the annual program.
  • Approve and monitor individual capital schemes, identifying and commenting on variances and taking corrective action.
  • Manage the dual responsibility of the team's annual network program while overseeing daily activities of restoring supplies and repairing damaged or faulty assets.
  • Ensure contractors' work activities are completed to expectation.
  • Ensure the team has the correct facilities, tools, equipment, and vehicles to undertake their work.

Ideal Candidate

  • A minimum City and Guilds 2339 or a relevant engineering or business management qualification.
  • Leadership capability aligned to the expectations of the role, including the ability to empower and lead through others.
  • A good understanding of the importance of building a positive work culture aligned to the future challenges of the business.
  • A good understanding of the changing electricity distribution-operating environment and how that is reflected in leadership and the development of teams and their culture.
  • A good understanding of how a diverse workforce will contribute to the future success of the business.
  • Evidence of delivering results in accordance with or exceeding expectations.

Requirements for Progression

  • Engineering Level 4 qualification or relevant business management qualification.
  • IOSH or equivalent safety qualification.
  • Completion of a safeguarding course.
  • Mental resilience course.

Security Clearance

This role is subject to a satisfactory Barring Service (DBS) check, depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.