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Regional Team Lead

1 month ago

Hinckley, Leicestershire, United Kingdom Alliance Healthcare Management Services Limited Full time

At Alliance Healthcare Management Services Limited, we are seeking a skilled Regional Team Manager to oversee a team of 7 direct reports and ensure efficient operations within a segment of the HR Shared Services team.

Key Responsibilities

Process Management: Develop and implement standardized processes for shared services, monitor efficiency, and collaborate with other Regional Managers.

SLA Management: Ensure SLAs are met, review performance, and address deviations.

Team Management: Lead and mentor a team supporting circa 1500 team members, fostering teamwork and growth.

Change Management: Support change initiatives, communicate changes, and assist with operational projects.

Compliance: Train on policies and processes, conduct audits, and ensure DSAR compliance.

Projects: Lead annual salary increase implementations, provide support to the payroll and HRSS team.

Requirements

Essential Knowledge, Skills, and Experience:

  • Strong analytical and time management skills.
  • Good numeric and keyboard skills.
  • Excellent communication skills for sensitive conversations.
  • Proficiency in MO365 tools, especially Excel, SharePoint, and OneDrive.

Desirable Requirements:

  • Payroll or HR knowledge.
  • Working knowledge of systems like ProMark, Workday, and Service Now.

Additional Information: All staff must understand Good Distribution Practice of Medicinal Products for Human Use (2013/C 343/01) as outlined in SOP - REF Chapter 1 AHDL GDP 1.1. Training in this SOP and other GDP training will be provided.

Benefits:

  • Company Bonus Scheme.
  • Company Pension Scheme.
  • Company Car.
  • Perks at Work including discounts and cashback.
  • Employee Assistance Programme.