Customer Service Specialist

3 days ago

Tunbridge Wells, Kent, United Kingdom ZipRecruiter Full time
Job Title: Customer Service Engineer

Job Summary:

We are seeking a highly skilled Customer Service Engineer to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers, ensuring their medical equipment is functioning optimally.

Key Responsibilities:

  • Provide technical support and maintenance for a range of medical equipment, including patient ventilators, patient monitors, critical care systems, and anaesthesia delivery systems.
  • Conduct planned preventative maintenance, service, and repair of medical equipment, ensuring the highest levels of customer service are maintained at all times.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions.

Requirements:

  • Competent background in a customer-facing field service engineering capacity, gained within a high-value capital equipment environment.
  • Qualification in engineering, electronics, or a science-based subject to a minimum of ONC level.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Ability to travel to customer sites, as required.

About Us:

We are a leading supplier of medical equipment, with a commitment to innovation, research, and development. Our team is passionate about delivering exceptional customer service and support, and we are seeking like-minded individuals to join us.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].

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