Customer Service Specialist

1 week ago


Tunbridge Wells, Kent, United Kingdom Recruitment Solutions Full time
Customer Service Specialist - Complaint Resolution

Are you a customer service professional looking for a new challenge? Do you have experience in complaint resolution and customer communication? We are seeking a skilled Customer Service Specialist to join our team at Recruitment Solutions.

Key Responsibilities:

  • Manage customer complaints and resolve issues in a timely and professional manner
  • Communicate with customers via phone, email, and written correspondence
  • Investigate and analyze customer complaints to identify root causes and implement solutions
  • Ensure compliance with regulatory requirements and company policies
  • Produce reports and provide regulatory liaison

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package
  • A hybrid working arrangement with up to 3 days from home

About Us:

Recruitment Solutions is a leading employer-of-choice, committed to customer experience and forward-thinking in approach. We are a highly-established company with a strong reputation for delivering positive customer outcomes.



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