Customer Service Specialist

3 days ago

Tunbridge Wells, Kent, United Kingdom Recruitment Solutions Full time
Customer Service Specialist - Complaint Resolution

Are you a customer service professional looking for a new challenge? Do you have experience in complaint resolution and a passion for delivering positive customer outcomes?

We are seeking a skilled Customer Service Specialist to join our team at Recruitment Solutions. As a key member of our customer service team, you will be responsible for handling customer complaints and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Manage customer interactions and resolve complaints in a fair and efficient manner
  • Investigate and analyze customer complaints to identify root causes and implement solutions
  • Develop and maintain relationships with customers to ensure their needs are met and exceeded
  • Collaborate with internal teams to ensure compliance with regulatory requirements
  • Produce reports and provide insights to inform business decisions

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A hybrid working arrangement with flexible hours

Requirements:

  • 2+ years of experience in customer service or complaint resolution
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills

How to Apply:

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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