Rent Management Coordinator
3 weeks ago
We are seeking a highly skilled Tenancy Sustainment Officer to join our team at West Kent Housing Association. As a key member of our arrears resolution team, you will play a vital role in managing rent accounts, reducing debt, and sustaining tenancies. You will be responsible for taking early intervention in arrears cases, working with external agencies such as local authorities and the DWP, and collaborating with residents, tenants, and external agencies to resolve issues related to rent payments and provide the right help when needed.
About Us
West Kent Housing Association is passionate about making a positive impact in our community. We believe that everyone deserves a safe, affordable place to call home. Our mission is to deliver exceptional services that meet the needs of our residents and create vibrant communities that thrive.
What We Offer
- A competitive salary of approximately £34,300 per annum, based on location and experience
- A comprehensive benefits package, including a generous pension and life cover scheme
- A range of training and development opportunities to enhance your skills and career prospects
- A flexible work environment that supports work-life balance
- Opportunities to make a real difference in people's lives
To succeed in this role, you will need:
- A clean driving licence and use of a car
- Excellent communication and customer service skills
- Knowledge of welfare benefits and housing law
- Good levels of numeracy and literacy
- Ability to work effectively in partnership with residents, tenants, and external agencies
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