Rent Arrears Resolution Expert

3 weeks ago


Sevenoaks, Kent, United Kingdom West Kent Housing Association Full time
About the Position

We are currently seeking a Rent Arrears Resolution Expert to join our team at West Kent Housing Association.

This is an exciting opportunity for someone who is passionate about resolving rent arrears and helping residents get back on track with their finances.

As a Rent Arrears Resolution Expert, you will be responsible for managing rent accounts, taking early intervention in arrears cases, and working with external agencies to provide support to residents.

Our ideal candidate will have excellent communication and customer service skills, as well as good levels of numeracy and literacy. You will also need to have some knowledge of welfare benefits and be able to work in partnership with external agencies.

To succeed in this role, you will need to be compassionate, self-aware, and committed to learning and development. A clean driving licence and use of a car is also required.

As a Rent Arrears Resolution Expert, you will play a key role in helping us achieve our vision of delivering places to live and space to grow for our current and future residents.

Key Responsibilities:

  • Manage rent accounts and take early intervention in arrears cases
  • Work with external agencies to provide support to residents
  • Communicate effectively with residents and provide excellent customer service
  • Have good levels of numeracy and literacy
  • Have some knowledge of welfare benefits

What We Offer:

  • A salary of £33,874 per annum
  • A clean driving licence and use of a car
  • Opportunities for career development and growth


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