Arrears Resolution Officer

5 days ago


Sevenoaks, Kent, United Kingdom West Kent Housing Association Full time

About the Job:

We are seeking an experienced Arrears Resolution Officer to join our team at West Kent Housing Association. This is a challenging yet rewarding role that requires excellent communication and customer service skills.

You will be responsible for managing rent accounts, taking early intervention in arrears cases and helping to reduce debt and sustain tenancies. A good understanding of welfare benefits and experience working with external agencies such as local authorities and the DWP would be beneficial.

To succeed in this role, you will need good levels of numeracy and literacy, as well as an interest in income recovery and housing law. Although it is always the last option, you may be required to either have experience with, or be willing to learn, the court process for arrears.

The successful candidate will also need a clean driving licence and use of a car. In return, we offer a competitive salary of £33,874 per annum and a range of benefits including a generous pension scheme and flexible leave package.



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