Business Insights Analyst

2 days ago


Sevenoaks, Kent, United Kingdom Service Care Solutions Full time

Service Care Solutions is seeking a skilled Data-Driven Decision Specialist to join our team on a maternity cover basis. This exciting opportunity will allow you to shape data strategy, identify key trends, and drive business improvements through insightful analysis.

About the Role

  • Develop and deliver insightful business reporting using diverse datasets.
  • Use data modelling and customer segmentation to optimise operations and predict future patterns.
  • Analyse performance and key indicators to enhance critical service areas such as repairs, arrears, and compliance.
  • Create visualisations and interrogate data using tools like Power BI and advanced Excel.
  • Ensure compliance with statutory measures through surveys and analysis.
  • Support strategic planning and decision-making with detailed analytic reports for senior leaders.

Requirements

  • Strong proficiency in Microsoft Office, particularly Excel and Power BI.
  • Able to manage complex datasets, model and visualise data, and develop actionable insights.
  • Effective communicator who thrives in a team-oriented, hybrid working environment.
  • Proven ability to manage multiple priorities under tight deadlines.
  • Demonstrates a commitment to equality and diversity in all interactions.

Key Qualifications and Experience

  • Relevant data analysis qualifications or equivalent professional experience.
  • Proven ability to deliver analytic solutions and support organisational culture change.
  • Experience in managing stakeholder relationships and using data to drive improvements.

The ideal candidate will be rewarded with a competitive salary of £39,530 per annum and a comprehensive benefits package.



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