Application Support Analyst
2 weeks ago
Are you an experienced Oracle System Administrator looking for a new challenge? FM Conway Ltd has an exciting opportunity for an Application Support Analyst to join our IT Team in Sevenoaks.
About the CompanyFM Conway Ltd is a family-owned business with a strong focus on innovation, integrity, and excellence. Our Information Technology Division is a friendly and thriving team with ambitious plans for the future.
We are seeking an experienced Oracle System Administrator to provide application configuration and maintenance on FM Conway's Oracle systems. The successful candidate will be responsible for delivering support to Oracle business users by investigating and resolving application errors, data discrepancies, and queries.
The duties of the Application Support Analyst role include:
- Providing application configuration and maintenance on FM Conway's Oracle systems
- Delivering support to Oracle business users by investigating and resolving application errors, data discrepancies, and queries
- Working with other team members and company departments to ensure the integrity of the system is maintained by liaising with appropriate vendors, users, and the IT Team
- Receiving and prioritizing requests for support using the IT ticketing system, providing 2nd and 3rd line support for Oracle business applications
- Progressing changes and enhancements following change management principles through the development cycle, including execution and documentation of testing, documentation of procedures, and user support
- Monitoring applications, recording problems, and identifying performance trends
Benefits include a competitive salary (£35,000-£45,000), private healthcare, contributory pension scheme, life assurance, and various career development opportunities.
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