IT Support Specialist

1 month ago


Sevenoaks, Kent, United Kingdom FM Conway Ltd Full time
FM Conway IT Team: Opportunity for an Application Support Analyst

About the Role: FM Conway has an exciting opportunity for a skilled Application Support Analyst to join our IT Team. As a key member of our team, you will play a crucial role in providing Oracle application maintenance and support services to users of FM Conway's business systems and to the IT function.

Key Responsibilities:

  • Providing application configuration and maintenance on FM Conway's Oracle systems
  • Delivering support to Oracle business users by investigating and resolving application errors, data discrepancies, and queries
  • Working with other team members and company departments to ensure the integrity of the system is maintained
  • Receiving and prioritizing requests for support using the IT ticketing system, providing 2nd and 3rd line support for Oracle business applications
  • Progressing changes and enhancements following change management principles through the development cycle
  • Monitoring applications, recording problems, and identifying performance trends

Requirements: We are looking for someone with strong Oracle System Administration skills and experience in SQL, PL/SQL, and BI Publisher. You should have supported Oracle eBusiness Suite modules like Financials and HR, be able to manage changes, control interfaces, and handle Oracle SRs.

What We Offer:

  • An estimated salary of £35,000 - £50,000 per year, depending on experience
  • A contributory pension scheme and life assurance
  • Private healthcare
  • 23 days holiday plus bank holidays
  • A range of health and well-being benefits

About FM Conway: FM Conway is a family business that values its people above all else. We are always searching for talented individuals to join our family and contribute to our success.



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