Recovery Officer
3 weeks ago
As an Income Recovery Officer with West Kent Housing Association, you will play a critical role in ensuring that tenants meet their financial obligations.
About the RoleJob Summary:
The successful candidate will be responsible for pursuing and recovering arrears from tenants, while maintaining a high level of customer service and adhering to the association's debt recovery policy.
Key Accountabilities:
- To identify and pursue all cases where rent is outstanding, using various methods to negotiate payments and secure settlements.
- To communicate effectively with tenants, addressing any concerns or queries they may have.
- To accurately record and update information on each case, providing regular reports to management.
Requirements and Qualifications:
- Degree in a relevant field or equivalent experience.
- Excellent communication and negotiation skills, with the ability to build rapport with customers.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
What We Offer:
- A competitive salary of £33,874 per annum.
- A comprehensive benefits package, including pension scheme and flexible working arrangements.
- Ongoing training and development opportunities to enhance your skills and career prospects.
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