Technical Support Specialist
1 week ago
Job Summary: We are seeking a highly skilled Technical Assistant to join our team at Platinum Recruitment Consultancy. As a Technical Assistant, you will be responsible for managing all incoming customer emails and phone calls regarding technical questions, evaluating returned items with technical faults, and organizing replacement parts for customers.
Key Responsibilities:
- Manage all incoming customer emails and phone calls regarding technical questions
- Evaluate returned items with technical faults
- Organize replacement parts for customers
- Work with the warehouse to ensure spare parts are correct and up-to-date
- Work with suppliers on defective products and improvements
- Help train staff on products and specific issues
- Learn products to advise and guide customers
- Improve technical processes and automate where possible
About Us: Platinum Recruitment Consultancy is a leading recruitment agency specializing in technical and customer-facing roles. We are committed to providing exceptional service to our clients and candidates.
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Technical Support Specialist
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West Bromwich, Sandwell, United Kingdom Platinum Recruitment Consultancy Full timeJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Platinum Recruitment Consultancy. As a Technical Support Specialist, you will be responsible for managing all incoming customer emails and phone calls regarding technical questions.Key Responsibilities:Evaluate any returned items with a technical fault.Organising...
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Technical Support Specialist
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