Technical Support Specialist
2 weeks ago
Job Summary:
Atkore is seeking a skilled IT Support Technician to join our team in delivering first-class end-user IT support at our Coleshill and West Bromwich facilities.
About the Role:
As our IT Support Technician, you will be part of an international support team, working with our local IT Manager and global Atkore support peers in delivering first-class customer-focused IT services.
- Provide first-class customer service in IT support to both local and remote users.
- Troubleshoot and solve first-line hardware and software issues.
- Manage the service desk and configure, install, and maintain infrastructure and user equipment.
- Help build, manage, monitor, and administer Atkore's local and cloud-based infrastructure.
- Deliver and maintain both local and PAAS platforms, working with outsourced service providers to ensure service metrics are met.
About Us:
Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions, with a global presence and a commitment to creating an engaged and aligned workforce that drives a collaborative culture.
What We Offer:
- Days annual leave.
- Festive shutdown at Christmas.
- Companywide bonus scheme.
- Service and recognition awards.
- Training and development opportunities.
- Company Pension.
- Life Assurance x salary.
- Discounted Gym Membership.
- Enhanced family-friendly policies.
- Free annual flu vaccination vouchers.
- Employee assistance programme including a virtual GP.
- Cash health plan.
- Free home cyber security training.
- Cycle to work scheme.
- Free onsite parking.
Requirements:
We are looking for an experienced IT Support Technician who can deliver first-class end-user IT support in a fast-paced, demanding manufacturing environment.
- Proven experience working as an IT support technician or similar role.
- Strong communications skills, both verbal and written.
- Drive, focus, and tenacity to provision and resolve under pressure.
- Continuous improvement mindset.
- Microsoft suite skills, including AD, Office, Azure.
- Hardware asset configuration and provision skills.
- Software support skills and problem-solving expertise.
- Comms, Core networking technologies, Voice, and collaboration technology skills.
- Logical and Physical cyber security awareness.
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