Technical Support Specialist

2 weeks ago


West Bromwich, Sandwell, United Kingdom Atkore Full time

Job Summary:


Atkore is seeking a skilled IT Support Technician to join our team in delivering first-class end-user IT support at our Coleshill and West Bromwich facilities.


About the Role:


As our IT Support Technician, you will be part of an international support team, working with our local IT Manager and global Atkore support peers in delivering first-class customer-focused IT services.



  • Provide first-class customer service in IT support to both local and remote users.
  • Troubleshoot and solve first-line hardware and software issues.
  • Manage the service desk and configure, install, and maintain infrastructure and user equipment.
  • Help build, manage, monitor, and administer Atkore's local and cloud-based infrastructure.
  • Deliver and maintain both local and PAAS platforms, working with outsourced service providers to ensure service metrics are met.

About Us:


Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions, with a global presence and a commitment to creating an engaged and aligned workforce that drives a collaborative culture.


What We Offer:



  • Days annual leave.
  • Festive shutdown at Christmas.
  • Companywide bonus scheme.
  • Service and recognition awards.
  • Training and development opportunities.
  • Company Pension.
  • Life Assurance x salary.
  • Discounted Gym Membership.
  • Enhanced family-friendly policies.
  • Free annual flu vaccination vouchers.
  • Employee assistance programme including a virtual GP.
  • Cash health plan.
  • Free home cyber security training.
  • Cycle to work scheme.
  • Free onsite parking.

Requirements:


We are looking for an experienced IT Support Technician who can deliver first-class end-user IT support in a fast-paced, demanding manufacturing environment.



  • Proven experience working as an IT support technician or similar role.
  • Strong communications skills, both verbal and written.
  • Drive, focus, and tenacity to provision and resolve under pressure.
  • Continuous improvement mindset.
  • Microsoft suite skills, including AD, Office, Azure.
  • Hardware asset configuration and provision skills.
  • Software support skills and problem-solving expertise.
  • Comms, Core networking technologies, Voice, and collaboration technology skills.
  • Logical and Physical cyber security awareness.


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