Technical Support Specialist

3 weeks ago


West Bromwich, Sandwell, United Kingdom Platinum Recruitment Consultancy Full time

Job Title: Technical Assistant

Job Summary: We are seeking a skilled Technical Assistant to join our team at Platinum Recruitment Consultancy. As a Technical Assistant, you will be responsible for supporting our clients with technical queries, evaluating returned items with technical faults, and organizing replacement parts for dispatch.

Key Responsibilities:

  • Technical Support: Provide technical assistance to customers via email and phone, resolving their queries and issues.
  • Quality Control: Evaluate returned items with technical faults and determine the best course of action for resolution.
  • Inventory Management: Organize replacement parts for dispatch to customers, ensuring that spare parts are correct and up-to-date.
  • Training and Development: Assist in training staff on products and specific issues that may be encountered.
  • Process Improvement: Collaborate with the warehouse and supplier to improve the technical process and automate tasks where possible.

About Us: Platinum Recruitment Consultancy is a leading recruitment agency specializing in placing top talent in various industries. We are committed to providing exceptional service and support to our clients and candidates.

Requirements: To be successful in this role, you will need excellent communication and problem-solving skills, a strong technical understanding, and the ability to work effectively in a team environment.



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