Technical Support Specialist
3 weeks ago
Job Title: Technical Assistant
Job Summary: We are seeking a skilled Technical Assistant to join our team at Platinum Recruitment Consultancy. As a Technical Assistant, you will be responsible for supporting our clients with technical queries, evaluating returned items with technical faults, and organizing replacement parts for dispatch.
Key Responsibilities:
- Technical Support: Provide technical assistance to customers via email and phone, resolving their queries and issues.
- Quality Control: Evaluate returned items with technical faults and determine the best course of action for resolution.
- Inventory Management: Organize replacement parts for dispatch to customers, ensuring that spare parts are correct and up-to-date.
- Training and Development: Assist in training staff on products and specific issues that may be encountered.
- Process Improvement: Collaborate with the warehouse and supplier to improve the technical process and automate tasks where possible.
About Us: Platinum Recruitment Consultancy is a leading recruitment agency specializing in placing top talent in various industries. We are committed to providing exceptional service and support to our clients and candidates.
Requirements: To be successful in this role, you will need excellent communication and problem-solving skills, a strong technical understanding, and the ability to work effectively in a team environment.
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