Technical Support Specialist

3 days ago


West Bromwich, Sandwell, United Kingdom Platinum Recruitment Consultancy Full time

Job Summary

We are seeking a highly skilled Technical Assistant to join our team at Platinum Recruitment Consultancy. As a Technical Assistant, you will be responsible for managing all incoming customer emails and phone calls regarding technical questions.

Key Responsibilities

  • Evaluate any returned items with a technical fault.
  • Organising replacement parts that need to be despatched to customers.
  • Working with the warehouse to ensure spare parts are correct and up-to-date.
  • Working with the supplier on any defective products and improvements.
  • Help train staff on products and any specific issues that might be encountered.
  • Learn the product to advise/guide customers as necessary.
  • Improve the technical process/automate where possible (with new Sage 200 system).

About Us

Platinum Recruitment Consultancy is a leading recruitment agency, and we are committed to providing our clients with the best possible service. We are looking for a highly motivated and experienced Technical Assistant to join our team.

Requirements

To be successful in this role, you will need to have excellent communication skills, a strong technical knowledge, and the ability to work well under pressure. You will also need to be able to learn new systems and processes quickly.

What We Offer

We offer a competitive salary, a comprehensive benefits package, and the opportunity to work with a dynamic and supportive team. If you are a motivated and experienced Technical Assistant looking for a new challenge, please apply today.



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