Technical Support Specialist

3 weeks ago


West Bromwich, Sandwell, United Kingdom Platinum Recruitment Consultancy Full time
Technical Assistant Job Description

Job Summary: We are seeking a highly skilled Technical Assistant to join our team at Platinum Recruitment Consultancy. As a Technical Assistant, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Manage all incoming customer emails and phone calls regarding technical questions.
  • Evaluate returned items with technical faults and coordinate replacement parts.
  • Work with the warehouse to ensure spare parts are accurate and up-to-date.
  • Collaborate with suppliers to resolve defective products and improve processes.
  • Train staff on products and address specific issues.
  • Develop product knowledge to advise and guide customers.
  • Improve technical processes and automate tasks where possible.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong technical knowledge and product expertise.
  • Excellent customer service skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

How to Apply: If you are a motivated and detail-oriented individual with a passion for technical support, please click the "Apply Now" button to submit your application. We look forward to hearing from you



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