Technical Support Specialist
3 weeks ago
Job Summary: We are seeking a highly skilled Technical Assistant to join our team at Platinum Recruitment Consultancy. As a Technical Assistant, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Manage all incoming customer emails and phone calls regarding technical questions.
- Evaluate returned items with technical faults and coordinate replacement parts.
- Work with the warehouse to ensure spare parts are accurate and up-to-date.
- Collaborate with suppliers to resolve defective products and improve processes.
- Train staff on products and address specific issues.
- Develop product knowledge to advise and guide customers.
- Improve technical processes and automate tasks where possible.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Strong technical knowledge and product expertise.
- Excellent customer service skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
How to Apply: If you are a motivated and detail-oriented individual with a passion for technical support, please click the "Apply Now" button to submit your application. We look forward to hearing from you
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