Financial Services Team Leader

1 week ago

Ipswich, Suffolk, United Kingdom Time Appointments Ltd Full time

Financial Services Team Leader Job Description

**Job Summary**

Time Appointments Ltd is seeking a highly skilled Financial Services Team Leader to lead and motivate a busy team of Advisors. The successful candidate will have a proven track record of leading and motivating customer service/financial services teams, with a natural drive to motivate individuals to achieve the best results.

**Key Responsibilities**

* Allocate work to the team, ensuring the Team's Service Levels are met
* Ensure all standards in line with client's expectations of quality, productivity, and performance are achieved by the team
* Plan and organize 1-2-1's
* Ensure the team adheres to deadlines and all internally agreed key performance indicators, service standards, and regulatory reporting requirements are met
* Deliver continual improvement within the team across the areas of technical understanding and competence, staff development, process efficiency, productivity, and management information
* Oversee complaints processes, seeking support from Compliance where necessary

**Requirements**

* Proven experience of leading and motivating a customer service/financial services team
* Experience gained within the financial services industry or a similar regulated environment
* Strong desire to support the team in achieving their individual and client-related targets in a positive manner
* Experience of mentoring and coaching individuals, understanding the need to adapt to the individual's learning style
* Ability to understand the needs of customers and be focused on customer outcomes
* Ability to resolve complex customer problems/issues/complaints, and a strong understanding of customer service processes and systems
* Strong communication and interpersonal skills to build effective relationships at all levels internally and externally
* Strong attention to detail
* Ability to work to strict deadlines with competing priorities

**What We Offer**

* Competitive Salary
* Generous Pension Scheme
* Fantastic promotional opportunities

**Language:** en-US

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