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Financial Services Team Leader

2 months ago

Ipswich, Suffolk, United Kingdom Time Appointments Full time
Job Title: Financial Services Team Leader

Time Appointments is seeking a highly motivated and experienced Financial Services Team Leader to lead and motivate a busy team of Advisors. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the highest standards of quality and productivity.

Key Responsibilities:
  • Allocate work to the team, ensuring Service Levels are met
  • Ensure all standards are achieved by the team, including quality, productivity, and performance
  • Plan and organize 1-2-1s to support team development
  • Oversee complaints processes and seek support from Compliance when necessary
  • Deliver continual improvement within the team across technical understanding, staff development, process efficiency, productivity, and management information
Requirements:
  • Proven experience of leading and motivating a customer service/financial services team
  • Experience gained within the financial services industry or a similar regulated environment
  • Strong desire to support the team in achieving individual and client-related targets
  • Ability to understand customer needs and focus on customer outcomes
  • Strong communication and interpersonal skills to build effective relationships
  • Strong attention to detail and ability to work to strict deadlines
What We Offer:
  • Competitive Salary
  • Generous Pension Scheme
  • Fantastic promotional opportunities