Team Leader
2 days ago
**Job Title:** Team Leader - Financial Services
**Job Summary:**
We are seeking an experienced Team Leader to lead and motivate a busy team of Advisors at Time Appointments Ltd. The successful candidate will have a proven track record of leading and motivating a customer service/financial services team, with a natural drive to motivate individuals to achieve the best results.
Key Responsibilities:
- Lead and motivate a team of Advisors to achieve individual and client-related targets in a positive manner.
- Experience gained within the financial services industry or a similar regulated environment.
- Allocate work to the team, ensuring the Team's Service Levels are met.
- Ensure all standards in line with client's expectations of quality, productivity, and performance are achieved by the team.
- Plan and organize 1-2-1's to support team members' development.
- Ensure that the team adheres to deadlines and all internally agreed key performance indicators, service standards, and regulatory reporting requirements are met.
- Deliver continual improvement within the team across the areas of technical understanding and competence, staff development, process efficiency, productivity, and management information.
- Oversee complaints processes, seeking support from Compliance where necessary.
Requirements:
- Proven experience of leading and motivating a customer service/financial services team.
- Natural drive to motivate individuals to achieve the best results.
- Experience of mentoring and coaching individuals, understanding the need to adapt to the individual's learning style.
- Ability to resolve complex customer problems/issues/complaints, and a strong understanding of customer service processes and systems.
What We Offer:
- Competitive Salary.
- Generous Pension Scheme.
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