Team Leader

2 days ago


Ipswich, Suffolk, United Kingdom Time Appointments Ltd Full time
Job Description

**Job Title:** Team Leader - Financial Services

**Job Summary:**

We are seeking an experienced Team Leader to lead and motivate a busy team of Advisors at Time Appointments Ltd. The successful candidate will have a proven track record of leading and motivating a customer service/financial services team, with a natural drive to motivate individuals to achieve the best results.

Key Responsibilities:

  • Lead and motivate a team of Advisors to achieve individual and client-related targets in a positive manner.
  • Experience gained within the financial services industry or a similar regulated environment.
  • Allocate work to the team, ensuring the Team's Service Levels are met.
  • Ensure all standards in line with client's expectations of quality, productivity, and performance are achieved by the team.
  • Plan and organize 1-2-1's to support team members' development.
  • Ensure that the team adheres to deadlines and all internally agreed key performance indicators, service standards, and regulatory reporting requirements are met.
  • Deliver continual improvement within the team across the areas of technical understanding and competence, staff development, process efficiency, productivity, and management information.
  • Oversee complaints processes, seeking support from Compliance where necessary.

Requirements:

  • Proven experience of leading and motivating a customer service/financial services team.
  • Natural drive to motivate individuals to achieve the best results.
  • Experience of mentoring and coaching individuals, understanding the need to adapt to the individual's learning style.
  • Ability to resolve complex customer problems/issues/complaints, and a strong understanding of customer service processes and systems.

What We Offer:

  • Competitive Salary.
  • Generous Pension Scheme.


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