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Financial Services Team Leader

2 months ago

Ipswich, Suffolk, United Kingdom Time Appointments Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our Financial Services team at Time Appointments. As a Team Leader, you will be responsible for leading and motivating a busy team of Advisors to achieve exceptional results.

Key Responsibilities
  • Allocate work to the team to ensure Service Levels are met
  • Ensure all standards are aligned with client expectations of quality, productivity, and performance
  • Plan and organize 1-2-1 meetings to support team development
  • Oversee complaints processes and seek support from Compliance when necessary
  • Deliver continual improvement within the team across technical understanding, staff development, process efficiency, productivity, and management information
Requirements
  • Proven experience of leading and motivating a customer service/financial services team
  • Experience gained within the financial services industry or a similar regulated environment
  • Strong desire to support the team in achieving individual and client-related targets in a positive manner
  • Ability to understand customer needs and focus on customer outcomes
  • Strong communication and interpersonal skills to build effective relationships at all levels
  • Strong attention to detail and ability to work to strict deadlines
What We Offer
  • Competitive Salary
  • Generous Pension Scheme
  • Fantastic promotional opportunities