Team Leader

2 weeks ago

Ipswich, Suffolk, United Kingdom Time Appointments Ltd Full time
Job Description

Due to their continued success, our client, a highly regarded Financial Services specialist, is currently recruiting for a dedicated Team Leader to lead and motivate a busy team of Advisors.

Key Responsibilities:

  • Proven experience of leading and motivating a customer service/financial services team, with a natural drive to motivate individuals to achieve the best results.
  • Experience gained within the financial services industry or a similar regulated environment.
  • A strong desire to support the team in achieving their individual and client-related targets in a positive manner.
  • Experience of mentoring and coaching individuals, understanding the need to adapt to the individuals' learning style.
  • The ability to resolve complex customer problems/issues/complaints, and a strong understanding of customer service processes and systems.
  • Allocating work to the team, ensuring the Team's Service Levels are met.
  • Ensure all standards in line with client's expectations of quality, productivity, and performance are achieved by the team.
  • Planning and organising 1-2-1's.
  • Ensuring that the team adhere to deadlines and all internally agreed key performance indicators, service standards, and regulatory reporting requirements are met.
  • Delivering continual improvement within the team across the areas of technical understanding and competence, staff development, process efficiency, productivity, and management information.
  • Overseeing complaints processes, seeking support from Compliance where necessary.

What We Offer:

  • Competitive Salary.
  • Generous Pension Scheme.

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