Head of Learning and Development
4 weeks ago
Amazon is seeking a highly motivated and experienced Learning and Development Manager to join our team. As a key member of our organization, you will be responsible for fostering the development and growth of Amazon.com employees.
Key Responsibilities- Assist the Learning Manager in creating and implementing training plans for managers, trainers, and other employees.
- Develop and maintain accurate and useful information on job tasks, SOPs, and training aids/visuals/OPLs.
- Identify production and scheduling conflicts and report them to the Learning Manager.
- Manage the learning department to ensure that new and existing SC associates, specialists, and managers are optimally trained and developed.
- Identify potential ambassadors/trainers and groom them to take various Sort Center process training.
- Lead a team of associates, ambassadors, and trainers.
- Develop and manage a cross-functional team to meet operational needs.
- Track metrics of associates, ambassadors, and trainers and report any gaps to the Learning Manager.
- Update, track, and record training, including progress and skill sets.
- Assist in creating and managing training content and documentation.
- Understand and implement methods for gathering and tracking training metrics.
- Track and communicate assignments and progress.
- Conduct training and compliance audits on associates.
The ideal candidate should have a strong background in facilitation, content development, instructional design, and executing end-to-end training processes. A certification in Training and Development is also preferred. The candidate should be able to work all shifts, including night shifts, and be willing to work overtime as needed. They should also be able to read, write, and take direction/instructions in English.
Physical DemandsThe candidate should be able to regularly stand and/or walk during shifts. They should also be able to lift, bend, reach above the head, kneel, crouch, and/or stretch during shifts. They should be able to push and pull products that are heavy in nature and engage in full manual dexterity in both hands and wrists.
Work EnvironmentThe candidate should be able to work with and/or around moving mechanical parts. The noise level may vary and can be loud. Working nights, weekends, and during festival holidays may be required.
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