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Customer Care Team Member

1 month ago

Coalville, Leicestershire, United Kingdom Barratt Developments Full time

Are you looking for a rewarding career in customer care? We have an exciting opportunity for a Customer Care Co-ordinator to join our team at Barratt Developments.

About the Role

This is an excellent chance to work in a fast-paced environment, supporting the Head of Customer Care in managing Resident and Stakeholder issues. You will be responsible for coordinating administration, ensuring efficient operations, and providing exceptional customer service.

Responsibilities
  • Ensure personal and team compliance with relevant SHE policies and procedures, prioritizing safety.
  • Log all enquiries received, including direct communications and regular meetings with contractors.
  • Acknowledge and respond to customer inquiries promptly, resolving issues professionally and effectively.
  • Collaborate with the BSU communications team to ensure timely responses from authorized personnel.
  • Provide administrative support, handling correspondence, filing, and producing reports as required.
Requirements
  • Experience in a professional secretarial/administration role.
  • Background in a demanding customer service environment.
  • Excellent communication skills, both written and verbal.
  • Ability to learn technical details and convey information clearly.
What We Offer

We are committed to providing a supportive and inclusive work environment, where employees can grow and develop their careers. Our benefits package includes:

  • Competitive salary: £28,000 - £32,000 per annum, depending on experience.
  • Private medical scheme - single cover.
  • 26 days' holiday (increasing by 1 day for every 3 years' continuous service up to 29 days).
  • Flexible benefits scheme.
  • Enhanced family-friendly policies.

Barratt Developments is a leading housebuilder, nationally recognized for its quality homes and commitment to customer satisfaction. Join us and contribute to shaping the future of building.