Business Development Manager
1 week ago
- Deliver exceptional customer service and team performance, adhering to company standards and tailoring approaches to meet individual needs.
- Develop and implement quarterly business plans aligned with retail targets, marketing calendars, and product launches, including specific objectives and activations for key launches.
- Maintain operational excellence, including housekeeping and visual merchandising standards, to provide a best-in-class customer experience.
- Ensure delivery of retail sales targets and key performance indicators, providing coaching and development opportunities for the team through individual development plans and regular feedback.
- Effectively manage staff from partner agencies and monitor in-store sales performance, identifying top performers and maintaining strong relationships to support key trading periods.
- Manage business budgets for staffing, overtime, POSM supplies, expenses, and other expenditures, ensuring accurate records and review with the Regional Manager.
- Experience in managing beauty consultants.
- Ability to work collaboratively with Business Manager counterparts, sharing workload and prioritizing effectively according to business needs.
- Results-driven and commercially articulate, delivering strong reports that reflect KPIs, productivity, trading conditions, customer demographics, anecdotal feedback, retail activations, customer recruitment, and business-building initiatives.
- Ability to be proactive and reactive as required, with an agile mindset.
- Proven negotiation and influencing skills to gain support from partner retailers and the team in delivering business plans and objectives.
- Makeup and fragrance training preferred.
- Strong communication skills, including in-person, digital, and remote communication, with the ability to define targets and goals with the team, articulate them, and review performance.
- Strong organizational skills and ability to adapt to changing business and market needs, with a positive and progressive approach.
- Competent IT skills, including Outlook and MS Office.
- Confident and effective communication when liaising with colleagues at all levels.
- Self-aware and committed to evolving own skills and knowledge.
- Ability to manage frustrations and resolve challenges in a considered and time-sensitive manner.
- Generous in sharing information, insights, and knowledge, with a drive to stay up-to-date with industry trends.
- Immaculate presentation, reflecting the luxury brand and aspirational grooming standards.
- One-team mentality, contributing to a collaborative, innovative, and special HPGB family.
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