Customer Service Engineer Position
1 week ago
About Us
The Wernick Group is a family-owned business with a rich heritage, blending traditional values with a forward-looking approach. Our expansive operations span 36 UK locations, offering diverse opportunities across the public and private sectors.
Job Description
We are seeking a skilled Customer Service Engineer to join our team. This role involves upholding the operational functionality and presentation of Wernick Power Solutions (WPS) equipment, including generators, diesel tanks, distribution systems, cabling, and associated ancillaries.
Main Responsibilities:
- Conduct routine inspections, testing, servicing, attend breakdowns and repairs, and perform installation and commissioning tasks while maintaining our high standards of customer service, safety, and quality.
- Ensure all transactional elements of the role are managed effectively, such as breakdowns, services, PDI's, determining damage, and times sheets.
- Demonstrate excellent customer service skills.
- Ensure overdue servicing is kept below 6% of total fleet in your designated area.
- Have all training and competencies updated via the PDP skills matrix.
- Provide support outside normal job role as and when required for the Depot and Service Manager.
- Ensure the company vehicle is kept in good condition and stocked with appropriate tools/oils/consumables/safety equipment.
- Seek time to self-develop (relevant to role) via training platforms, online learning hubs and structured training sessions.
- Provide support for colleagues as and when required and/or when you deem necessary.
- Ensure depot and engineering standards
Requirements:
- Skills and experience in mechanical or electrical disciplines relevant to the scope of equipment involved in the role.
- Adequate skills for performing competent maintenance routines, whether in field service or depot-based roles.
- In-depth skills for competent fault diagnosis, dismantling, repair, and testing of the defined equipment type, for repair roles.
- In-depth experience in multiple technical disciplines, such as mechanical and electrical.
- Hands-on experience in service, maintenance, installation, and repair of diesel-driven generators.
What You'll Get:
- Competitive salary of £35,000 - £45,000 per annum.
- Company van.
- Overtime available.
- On call pay.
- Generous holiday allowance, with options to buy, sell, or carry over holidays.
- Group pension and annual salary review.
- Life assurance and personal accident insurance.
- Free onsite parking.
- Employee assistance programme.
- Training and progression opportunities within a family-run and well-established company.
- Open door policy, encouraging direct communication with management.
- Additional benefits including cycle to work scheme, employee referral scheme, discounted retailers' scheme, and corporate eyecare scheme through Specsavers.
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