Customer Service Manager Position
2 days ago
We are a global leader in delivering data-driven insights to the construction industry. As the industry faces evolving complexities and shifting priorities, we help it navigate change with cutting-edge technology and industry-leading insights.
The Role
We are looking for an experienced Customer Support Manager to lead the Client Support Team across the UK and Ireland. You'll play a crucial role in shaping our customer service strategy and ensuring our position as an industry leader in delivering exceptional client experiences.
Key Responsibilities
- Foster long-term client relationships through exceptional customer service.
- Design and implement effective onboarding processes for new clients.
- Develop and maintain service procedures, policies, and standards.
- Analyze service performance and provide actionable insights.
- Lead and develop high-performing customer service teams.
- Ensure operational efficiency while meeting service targets.
Essential Skills and Experience
- Proven experience in Customer Support/Service Management within SaaS or Business Information.
- Excellent leadership and change management skills.
- Strong technical knowledge of customer service tools and systems.
- Salesforce experience is highly desirable.
- Ability to travel frequently to offices in Newcastle, Bournemouth, and occasionally Ireland.
Benefits Package
- 25 days annual leave, plus bank holidays (with the option to buy or sell up to 5 days).
- An additional day off to celebrate your birthday.
- Competitive pension contributions.
- Life assurance and income protection.
- Volunteering opportunities to give back to the community.
- Access to an employee assistance program for support when needed.
- Cycle-to-work scheme for a greener commute.
Salary: £55,000 - £65,000 per annum, depending on experience.
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