Operational Change Manager
2 days ago
Maximus is a global organization that specializes in providing health and employment services to millions of people every year. Our UK operations employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
Job SummaryThe Operational Change Lead is a senior role reporting to the Central Operations Director and is responsible for leading the implementation and rollout of initiatives and future changes across both Lots 1 and 2. This role requires effective collaboration with stakeholders, including the Authority, Senior Leadership, Capita, and Supply Chain Partners, to ensure a clear vision and engagement is achieved.
Key Responsibilities- Lead the rollout of initiatives into the business and Supply Chain Partners to ensure the FAS delivery model meets the 5-year plan across Prime and Sub-Prime Lots.
- Design, develop, and implement change management activities to ensure successful change delivery.
- Communicate the change management plan and activities effectively, ensuring transparency and removing unknowns to secure engagement and project buy-in.
- Coordinate change by acting as a conduit between Change Control and Senior Operational colleagues/Capita/Supply Chain Partners. Perform detailed stakeholder analysis and mapping for each change to identify specific audiences and ensure targeted messaging and activities are successfully delivered through correct channels.
- Manage PMO tracking and reporting on change and implementation progress, identifying and maintaining the business' focus on priorities. Lead PMO resource to identify, analyze, and prepare risk mitigation, ensuring all risks are appropriately captured and tracked on the risk register.
- Advise on best practice and be an ambassador for change across Maximus Assessments division, supporting the Change Control Process by providing impact assessments for change on behalf of operational delivery.
- Demonstrate behavior that creates a culture aligning to the Maximus values of Accountability, Compassion, Collaboration, Customer Focus, Innovation, and Respect.
- Track record of leading and influencing people through periods of change and instability.
- Acute business acumen and understanding of organizational issues and challenges.
- Familiarity with project management tools and approaches.
- Understanding and experience of working on WCA, PIP, or Specialist Benefit processes.
- Knowledge of the FAS delivery model.
- Commitment to the principles and practices of diversity, equity, and inclusion.
- Strong facilitation, influence, and collaboration skills.
- Able to interact with a wide range of senior stakeholders, both internally and externally.
- Strong written, verbal, and numeracy skills.
- Strong planning and organization.
- High attention to detail.
- Able to work effectively in a fast-changing, complex, multi-stakeholder environment – comfortable dealing with ambiguity.
- Contributes new ideas, has strong strategic and problem-solving skills.
- Confident in the use of Microsoft packages.
- Performance driven, results-oriented, and able to work to deadlines.
- Occasional travel across Lots 1 & 2.
Maximus is committed to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favorable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention, and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application, you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
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