Sportsbook Operations Analyst

3 days ago

Hermitage, United Kingdom Hard Rock Digital Full time
About the Role

We are seeking a highly analytical and detail-oriented Sportsbook Business Analyst to join our team at Hard Rock Digital. As a key member of our sportsbook operations team, you will play a vital role in analyzing and evaluating the performance of our sportsbook teams, focusing on cross-team collaboration and process optimization.

Key Responsibilities
  1. Analyze current sportsbook processes across various teams to identify inefficiencies, redundancies, and opportunities for improvement.
  2. Develop detailed process maps to document workflows, identify pain points, and highlight areas for enhancement.
  3. Work with stakeholders to redesign processes that optimize operational efficiency, reduce costs, and improve service delivery.
  4. Implement a continuous improvement framework across sportsbook operations, encouraging a culture of ongoing optimization.
  5. Collect and analyze feedback from teams to continuously refine processes and drive operational excellence.
  6. Monitor the effectiveness of new processes and make further adjustments as needed to achieve desired outcomes.
  7. Collaborate with risk management and compliance teams to ensure that process changes align with regulatory requirements and mitigate operational risks.
  8. Identify and address potential risks associated with cross-team processes, ensuring that all solutions are compliant and secure.
  9. Prepare and present reports on process improvement initiatives, highlighting key achievements, lessons learned, and next steps.
  10. Communicate complex process changes and project updates clearly to both key stakeholders.
  11. Ensure that at all times our sportsbook is audit ready.
What We Offer

We offer our employees a competitive compensation package, flexible vacation allowance, flexible work from home or office hours, and a startup culture backed by a secure, global brand. You will also have the opportunity to help shape the future strategy of the Sportsbook and be part of a diverse and inclusive work environment where you can be authentic and bring all your talent into play.

We are an equal opportunities employer and value diversity and inclusion in the workplace. We want to celebrate you being you and provide a work environment where you feel able to be authentic and bring all your talent into play.

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