Remediation Case Handler
4 weeks ago
Huntswood CTC Limited is seeking a Remediation Case Handler to join their team. This role involves working in a specialist team supporting clients' remediation function, ensuring positive customer outcomes through phone and written interactions.
The Remediation Case Handler will be responsible for processing refunds, addressing customer queries, and providing updates as needed. This is a hybrid role, with the first 2 weeks being office based (training), and then 2 days a week thereafter.
Key Responsibilities:
- Resolving customer complaints in financial services
- Experience in an investment platform
- Previous involvement in remediation projects
- Ability to work independently and follow policies
- Handling inbound and outbound customer contact (phone, email, letter)
- Excellent telephone manner
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
- Strong numeracy and written communication skills
Huntswood CTC Limited is an organisation born of the desire to make a positive difference. If you want to join this growing team of excellent associates and make a positive difference, apply now.
'It's not just about what we do, but the way we do it. And it's our values that make us special.'
To help you stay safe in your job search, Huntswood CTC Limited will only ask for contact details via email when first contacting you and not any other personal details.
-
Customer Service Representative
4 weeks ago
Bath, Bath and North East Somerset, United Kingdom Wessex Water Full timeAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Case Handler at Wessex Water, you will play a vital role in bridging the communication gaps within our customer journeys.Key responsibilities include providing outbound warm voice communication support for...
-
Customer Service Liaison
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Wessex Water Full timeWe're looking for a skilled Customer Case Handler to join our team. As a key member of our customer support team, you will play a vital role in bridging the communication gaps within our customer journeys.Key responsibilities include providing outbound warm voice communication support for scheduling activities as well as operational outcomes when necessary....
-
Financial Compliance Coordinator
21 hours ago
Bath, Bath and North East Somerset, United Kingdom ENGINEERINGUK Full timeAt M&G plc, we're committed to creating an exceptional place to work for exceptional talent. As a leading international savings and investments business with roots stretching back over 170 years, we offer a range of financial products and services through Asset Management, Life, and Wealth. Our three operating segments work together to deliver attractive...
-
Customer Service Representative
4 weeks ago
Bath, Bath and North East Somerset, United Kingdom Wessex Water Full timeAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Case Handler at Wessex Water, you will play a vital role in bridging the communication gaps within our customer journeys.Key Responsibilities:Provide outbound warm voice communication support for scheduling...
-
Remediation Case Handler
5 months ago
Bath, United Kingdom Novia Financial Full timeRemediation Case Handler **Department: Customer Operations** **Reports to: Team Leader** **Main Location: Bath - Work your way: 3 days minimum in office, 5 days welcome** **Salary: £30,000 - £35,000 depending on experience + Bonus + Excellent Benefits** About us At Novia, we take pride in being a Multi-Award-Winning financial technology company,...
-
Wealth Remediation Case Handler
1 month ago
Bath, United Kingdom Huntswood CTC Limited Full timeHuntswood has a great new opportunity for Remediation Complaint Handlers, with proven experience of working in a similar role. This role is hybrid, with the first 2 weeks being office based (training), and then 2 days a week thereafter. The Remediation Case Handlers will form a specialist team supporting our clients' remediation function, ensuring positive...
-
Remediation Case Handler
6 months ago
Bath, United Kingdom Wealthtime Full time**Job Overview**: We are seeking a detail oriented and customer focused individual to join our Client Services team as a Case Handler. As a Case Handler, you will be responsible for managing positive outcomes for our orphan clients, with a focus on consumer duty and vulnerable customer principles. This is an excellent opportunity for someone who enjoys...
-
Remediation Case Handler
5 months ago
Bath, United Kingdom Wealthtime Full time**Job Specification**: **Location** - Bath**Employment Type** - Full time**Department** - Customer Operations**Appointment Type** - FTC**Hours** - 37.50**Ref No** - 10036**Job Information**: **About Us**: At Wealthtime, we take pride in our role as a multi-award-winning financial technology company, known for our outstanding 5-star service platform. Our...
-
Case Handler
5 months ago
Bath, United Kingdom Wealthtime Full time**Department: Customer Operations** **Reports to: Team Leader** **Main Location: Bath - Work your way: 3 days minimum in office, 5 days welcome. Training will be 5 days per week in the offices.** **About us** At Wealthtime, we take pride in being a Multi-Award-Winning financial technology company, renowned for our 5-star service platform. Our shared...
-
Remediation Complaint Handlers
5 months ago
Bath, United Kingdom Novia Financial Full time**Department: Customer Operations** **Reports to: Team Leader** **Main Location: Bath - Work your way: 3 days minimum in office, 5 days welcome. Training will be 5 days per week in the offices.** **About us** At Novia, we take pride in being a Multi-Award-Winning financial technology company, renowned for our 5-star service platform. Our shared purpose...
-
Remediation Case Handler
5 months ago
Bath, United Kingdom Wealthtime Full time**Job Specification**: **Location** - Bath**Employment Type** - Full time**Department** - Customer Operations**Appointment Type** - FTC**Hours** - 37.50**Ref No** - 10036**Job Information**: **About Us**: At Wealthtime, we take pride in our role as a multi-award-winning financial technology company, known for our outstanding 5-star service platform. Our...
-
Customer Case Handler
2 months ago
Bath, United Kingdom Wessex Water Full timeDo you thrive when resolving issues and delivering a top-notch service? Do you enjoy providing end-to-end customer service? Are you looking for a role where you can use your skills to support our valued customers? Are you prepared to go above and beyond for customers in need? If so, our Customer Case Handler position is the role for you. Please note, this...
-
Personal Lines Insurance Adviser
3 days ago
Bath, United Kingdom CV-Library Full timeCommercial Account Handler Location: Bath Package: £Negotiable + Benefits We're looking to appoint a Commercial Account Handler to the team to support both the wider team in Bath and also one of our Account Executive's who have grown their portfolio exceptionally over the last 18 months. This role is designed to assist client with day to...