Remediation Case Handler

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom Huntswood CTC Limited Full time

Huntswood CTC Limited is seeking a Remediation Case Handler to join their team. This role involves working in a specialist team supporting clients' remediation function, ensuring positive customer outcomes through phone and written interactions.

The Remediation Case Handler will be responsible for processing refunds, addressing customer queries, and providing updates as needed. This is a hybrid role, with the first 2 weeks being office based (training), and then 2 days a week thereafter.

Key Responsibilities:

  • Resolving customer complaints in financial services
  • Experience in an investment platform
  • Previous involvement in remediation projects
  • Ability to work independently and follow policies
  • Handling inbound and outbound customer contact (phone, email, letter)
  • Excellent telephone manner
  • Strong attention to detail
  • Ability to navigate through a number of in-house databases
  • Good MS Office skills, particularly MS Word
  • Strong numeracy and written communication skills

Huntswood CTC Limited is an organisation born of the desire to make a positive difference. If you want to join this growing team of excellent associates and make a positive difference, apply now.

'It's not just about what we do, but the way we do it. And it's our values that make us special.'

To help you stay safe in your job search, Huntswood CTC Limited will only ask for contact details via email when first contacting you and not any other personal details.



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