Remediation Case Handler

4 months ago

Bath, United Kingdom Wealthtime Full time

**Job Specification**:
**Location**
- Bath**Employment Type**
- Full time**Department**
- Customer Operations**Appointment Type**
- FTC**Hours**
- 37.50**Ref No**
- 10036**Job Information**:
**About Us**:
At Wealthtime, we take pride in our role as a multi-award-winning financial technology company, known for our outstanding 5-star service platform. Our journey is guided by our shared values and behaviours: 'Seek Opportunity', 'Nurture Each Other' and 'Simply Get Going.'

With new ownership since 2021 and significant investments of over £17 million, Wealthtime is on an exciting path of growth. Our team, consisting of approximately 300 dedicated individuals, is at the heart of our journey, and we welcome you to join us as we continue to make our mark in the industry.

**About the Role**:
The Remediation Case Handlers will collectively act as a specialist remediation team and providing support to Wealthtime's remediation function. This is a fixed contract between 9-12 months.

You will facilitate good customer outcomes both on the telephone and in writing and by processing customer refunds and supporting customers with queries and giving updates where necessary.

This role is on an initial 9 month fixed term contact basis.

**Key Responsibilities**:

- Dealing with remediation calculations; including requesting information from external parties
- Review and collation of the data; including, building full case files
- Reviewing complaints in relation to distressed investments
- Working within tight time constraints, at various stages, with sensitive information
- To commit to and uphold Wealthtime company values
- Identify and accurately report any customer complaints in accordance with the company policy, in order to initiate an investigation and reach a prompt resolution for both the company and the customer
- Report to line managers any identified breaches in procedures from any areas of the business, so that corrective action can be implemented to remedy the breach

**About You**:
**Essential**:

- Experience dealing with customer complaints within a financial services environment
- Used to working under own initiative as well as following policy and process

**Desirable**:

- Experience working in an investment platform environment
- Experience working on a remediation project

**Rewards & Benefits**:
**Competitive Compensation**: We offer a competitive salary that reflects your skills and contributions.

**Hybrid Working**: Enjoy the flexibility of a hybrid work model, balancing the comforts of home with the camaraderie of the office.

**Yearly Discretionary Bonus**: Look forward to a yearly discretionary bonus as a token of appreciation for your dedication.

**Generous Holiday Package**: You'll receive 34 days of holiday per calendar year, including bank holidays. Plus, we offer the option to purchase or sell up to 5 additional days per year, tailoring your time off to suit your needs.

**Wellbeing at Heart**: We understand the importance of your well-being, which is why we offer a Wellbeing day, allowing you to take a break when you need it most, whether it's for your birthday, moving house, or simply pampering yourself.

**Professional Growth**: We're committed to your professional development and will support and encourage your career advancement.

**Comprehensive Health**: You and your family's health is a priority for us. We provide a Private Medical scheme that can be extended to full family coverage, an Income protection scheme, and a Life assurance scheme.

**Financial Security**: Prepare for your future with our Group contributory pension scheme.

**Travel with Ease**: We offer interest-free season ticket loans to help with travel costs.

**Giving Back**: You can participate in our Wealthtime Foundation Day to support charitable activities.

**Opportunities for Growth**: We actively promote internal progression, so your journey with us can take you from agent to team leader and beyond.

**Recognition Matters**: Our excellent in the moment recognition scheme ensures your hard work is acknowledged and celebrated.

  • Remediation Case Handler

    3 months ago

    Bath, United Kingdom Novia Financial Full time

    Remediation Case Handler **Department: Customer Operations** **Reports to: Team Leader** **Main Location: Bath - Work your way: 3 days minimum in office, 5 days welcome** **Salary: £30,000 - £35,000 depending on experience + Bonus + Excellent Benefits** About us At Novia, we take pride in being a Multi-Award-Winning financial technology company,...

  • Remediation Case Handler

    4 months ago

    Bath, United Kingdom Wealthtime Full time

    **Job Overview**: We are seeking a detail oriented and customer focused individual to join our Client Services team as a Case Handler. As a Case Handler, you will be responsible for managing positive outcomes for our orphan clients, with a focus on consumer duty and vulnerable customer principles. This is an excellent opportunity for someone who enjoys...

  • Case Handler

    4 months ago

    Bath, United Kingdom Wealthtime Full time

    **Department: Customer Operations** **Reports to: Team Leader** **Main Location: Bath - Work your way: 3 days minimum in office, 5 days welcome. Training will be 5 days per week in the offices.** **About us** At Wealthtime, we take pride in being a Multi-Award-Winning financial technology company, renowned for our 5-star service platform. Our shared...

  • Remediation Complaint Handlers

    3 months ago

    Bath, United Kingdom Novia Financial Full time

    **Department: Customer Operations** **Reports to: Team Leader** **Main Location: Bath - Work your way: 3 days minimum in office, 5 days welcome. Training will be 5 days per week in the offices.** **About us** At Novia, we take pride in being a Multi-Award-Winning financial technology company, renowned for our 5-star service platform. Our shared purpose...

  • Remediation Case Handler

    4 months ago

    Bath, United Kingdom Wealthtime Full time

    **Job Specification**: **Location** - Bath**Employment Type** - Full time**Department** - Customer Operations**Appointment Type** - FTC**Hours** - 37.50**Ref No** - 10036**Job Information**: **About Us**: At Wealthtime, we take pride in our role as a multi-award-winning financial technology company, known for our outstanding 5-star service platform. Our...

  • Customer Case Handler

    2 weeks ago

    Bath, United Kingdom Wessex Water Full time

    Do you thrive when resolving issues and delivering a top-notch service? Do you enjoy providing end-to-end customer service? Are you looking for a role where you can use your skills to support our valued customers? Are you prepared to go above and beyond for customers in need? If so, our Customer Case Handler position is the role for you. Please note, this...

  • Commercial Account Handler

    7 days ago

    Bath, United Kingdom Howden Full time

    With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and...

  • Qualified Social Worker

    1 month ago

    Bath, United Kingdom Remedy Social Work Full time

    Assessment The Social Worker will undertake assessments, determine care packages/support plans and manage a range of the most complex caseload to maintain or improve the well-being of children and young people.Plan, deliver, and oversee referral interventions for a complex caseload and where appropriate review cases.Liaise internally and externally and work...

  • Qualified Social Worker

    4 weeks ago

    Bath, United Kingdom Remedy Social Work Full time

    Assessment The Social Worker will undertake assessments, determine care packages/support plans and manage a range of the most complex caseload to maintain or improve the well-being of children and young people. Plan, deliver, and oversee referral interventions for a complex caseload and where appropriate review cases. Liaise internally and externally...

  • Experienced Social Worker

    3 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Remedy Social Work Full time

    Job DescriptionJob Title: Experienced Social Worker - Family Safeguarding SpecialistJob Summary:We are seeking an experienced and skilled social worker to join our team as a Family Safeguarding Specialist. The successful candidate will have a proven track record of managing complex social work cases with high levels of autonomy and providing expert...

  • Family Law Solicitor

    1 week ago

    Bath, Bath and North East Somerset, United Kingdom The Ten Percent Group Full time

    Family Law Fee Earner OpportunityWe are seeking an experienced Family Law Fee Earner to join our dynamic and supportive team in Somerset. As a key member of our family law department, you will be responsible for handling a wide range of family/matrimonial cases, providing guidance and support to junior colleagues, and contributing to the marketing and...

  • Family Law Solicitor

    1 week ago

    Bath, Bath and North East Somerset, United Kingdom The Ten Percent Group Full time

    Family Law Fee Earner OpportunityWe are seeking an experienced Family Law Fee Earner to join our dynamic and supportive team in Somerset. As a key member of our family law department, you will be responsible for handling a wide range of family/matrimonial cases, providing guidance and support to junior colleagues, and contributing to the marketing and...

  • Family Law Solicitor

    5 days ago

    Bath, Bath and North East Somerset, United Kingdom The Ten Percent Group Full time

    Family Law Fee Earner OpportunityWe are seeking an experienced Family Law Fee Earner to join our dynamic and supportive team in Somerset. As a key member of our family law department, you will be responsible for handling a wide range of family/matrimonial cases, providing guidance and support to junior colleagues, and contributing to the marketing and...

  • Family Law Solicitor

    5 days ago

    Bath, Bath and North East Somerset, United Kingdom The Ten Percent Group Full time

    Family Law Fee Earner OpportunityWe are seeking an experienced Family Law Fee Earner to join our dynamic and supportive team in Somerset. As a key member of our family law department, you will be responsible for handling a wide range of family/matrimonial cases, providing guidance and support to junior colleagues, and contributing to the marketing and...

  • Family Law Solicitor

    2 days ago

    Bath, Bath and North East Somerset, United Kingdom The Ten Percent Group Full time

    Family Law Fee Earner OpportunityWe are seeking an experienced Family Law Fee Earner to join our dynamic and supportive team in Somerset. As a key member of our family law department, you will be responsible for handling a wide range of family/matrimonial cases, providing guidance and support to junior colleagues, and contributing to the marketing and...

  • Family Law Solicitor

    2 days ago

    Bath, Bath and North East Somerset, United Kingdom The Ten Percent Group Full time

    Family Law Fee Earner OpportunityWe are seeking an experienced Family Law Fee Earner to join our dynamic and supportive team in Somerset. As a key member of our family law department, you will be responsible for handling a wide range of family/matrimonial cases, providing guidance and support to junior colleagues, and contributing to the marketing and...

  • Experienced Social Worker

    3 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Remedy Social Work Full time

    Job DescriptionJob Title: Experienced Social Worker - Family Support SpecialistJob Summary:We are seeking an experienced social worker to join our team as a Family Support Specialist. The successful candidate will have a strong background in social work, with a focus on family support and complex case management.Key Responsibilities:Manage a caseload of...

  • Experienced Social Worker

    3 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Remedy Social Work Full time

    Job DescriptionJob Title: Experienced Social Worker - Family Support SpecialistJob Summary:We are seeking an experienced social worker to join our team as a Family Support Specialist. The successful candidate will have a strong background in social work, with a focus on family support and complex case management.Key Responsibilities:Manage a caseload of...

  • Complaints Resolution Specialist

    6 days ago

    Bath, Bath and North East Somerset, United Kingdom ENGINEERINGUK Full time

    Complaints Administrator Job DescriptionWe are seeking a skilled Complaints Administrator to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. As a Complaints Administrator, you will play a crucial role in identifying and logging complaints, ensuring regulatory letters are issued accurately and on time, and managing incoming mail...

  • Complaints Resolution Specialist

    6 days ago

    Bath, Bath and North East Somerset, United Kingdom ENGINEERINGUK Full time

    Complaints Administrator Job DescriptionWe are seeking a skilled Complaints Administrator to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. As a Complaints Administrator, you will play a crucial role in identifying and logging complaints, ensuring regulatory letters are issued accurately and on time, and managing incoming mail...