Guest Experience Coordinator

5 hours ago

Exeter, United Kingdom Office Angels Full time
Job Title: Guest Experience Administrator

We are seeking a highly motivated and customer-focused Guest Experience Administrator to join our busy Operations Team. As the first point of contact for guests' queries, you will be responsible for ensuring a seamless journey throughout all stages of their reservation process.

Key Responsibilities:
  • Finalize the last stages of the Client's booking process, ensuring guests have a full understanding of their upcoming reservation.
  • Support the Operations team in offering clients a 'hassle-free' booking process.
  • Offer exceptional customer service to clients, guests, and suppliers at all times.
  • Work with suppliers to resolve any issues that occur during a guest's reservation.
  • Maximize all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc.).
Requirements:
  • Highly motivated with a positive 'can do' attitude.
  • Provide outstanding customer service.
  • Adaptable to the needs of the business.
  • Continually seek personal and professional development.
  • Excellent time management skills.
  • High attention to detail.
  • Exceptional communications skills, both verbally and written.
  • Commercially astute.
About the Company:

Our client is an award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients. They prioritize a positive working culture and employee well-being, offering a range of benefits and perks.

We would love for you to join our team and be a part of this exciting opportunity. If you have a collaborative work ethic, positive outlook, high levels of motivation, and are looking for an exciting new challenge, please apply.

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