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Guest Experience Coordinator

2 months ago

Exeter, Devon, United Kingdom Office Angels Full time
Job Title: Guest Experience Administrator

We are seeking a highly motivated and customer-focused Guest Experience Administrator to join our Operations Team. As the first point of contact for guests' queries, you will play a crucial role in ensuring a seamless journey for our clients and guests throughout all stages of their reservation process.

Key Responsibilities:
  • Finalize the last stages of the Client's booking process, ensuring guests have a full understanding of their upcoming reservation.
  • Liaise with the company's supply-chain around the globe to ensure the very best experience for your guest, whatever their needs.
  • Arrange each guest's check-in promptly and monitor and allocate emails within the shared inbox.
  • Support the team in offering clients a 'hassle-free' booking process and provide exceptional customer service to clients, guests, and suppliers at all times.
  • Work with suppliers to resolve any issues that occur during a guest's reservation and maximize all opportunities to develop and nurture new and existing relationships.
Requirements:
  • Highly motivated with a positive 'can do' attitude and excellent time management skills.
  • Provide outstanding customer service and have exceptional communications skills, both verbally and written.
  • Adaptable to the needs of the business and continually seek personal and professional development.
  • Commercially astute and confident with IT to include Microsoft Office products and CRMs.
About the Company:

Our client is an award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients. They prioritize a positive working culture and offer a range of benefits to their employees, including free onsite parking, fresh fruit and juices, and regular social events.

As a Guest Experience Administrator, you will be part of a dynamic and growing Operations Team, working closely with suppliers and clients to deliver exceptional customer experiences. If you have a collaborative work ethic, positive outlook, and high levels of motivation, we would love to hear from you.

Please apply online or contact Sarah to discuss the role in more detail.